Fiber Manager at CLEVELAND UTILITIES in Cleveland, Tennessee

Job Description:

Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and fiber services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Manager. This position will require a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems. 

ESSENTIAL FUNCTIONS:

• Manage all aspects of CUA Fiber/Broadband project including construction, installations, network, DIA,
  and staffing.
• Responsible for working with vendors, contracts, or internal resources to define scope and technical
  requirements.
• Manages budget and forecast.
• Responsibility for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical
  Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the
  market.
• Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
• Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
• Monitors competitive activity and devises strategies and plans to retain customers and improve market
  advantage.
• Identifies and develop business cases supporting capital investments to support market objectives.
• Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
• Designs and ensures the proper execution of practices, processes, and other measures to ensure desired
  market results.
• Hire and develop a team of superior colleagues that are committed to the Company's core values and the success of the market.
• Manage and resolve (and work to minimize) customer escalations and ensure market colleagues are committed to envisioning and delivering premier customer satisfaction and are fulfilling that mission.
• Responsible for the following: development of milestones, schedules, costs, tracking the design, documenting, tracking issues and risks, and communication of market status to Company leadership.
• Performs other duties as assigned by Vice President – Information Technology Division.

PERSONAL REQUIREMENTS:

• Bachelor’s degree in a related field (from an accredited college/university) or 15 years equivalent experience operating/managing a FTTH/FTTP network is required.
• Fifteen years of job-related experience, with increasing responsibility in the broadband industry.
• Successful track record in managing a FTTH/FTTP telecommunications network.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Knowledge of OSP engineering and functions.
• A valid Class “D” Tennessee Driver’s License.
• Available to work after hours when needed and perform call duty.

Qualified applicants should submit a resume by Friday, March 21, 2025, to:

CLEVELAND UTILITIES AUTHORITY
ATTN: HUMAN RESOURCES
POST OFFICE BOX 2730
CLEVELAND, TN 37320

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