Operations Specialist - Naples, FL at Guest Services in Naples, Florida

Job Description:

Compensation Amount:
75,000.00 USD Biweekly


Job Summary:
The Condo Division Operation Specialist excels in navigating the intricacies of diverse business functions, contributing to the overall success
of the organization by maintaining a focus on excellence and continuous improvement. This specialist demonstrates the ability to uphold
confidentiality, handling sensitive information with tact and discretion. Shows a strong commitment to collaborative teamwork, fostering a
culture of mutual support and shared goals, dedicated to incorporating industry best practices in daily operations, ensuring a high standard
of performance and compliance.


Job Description:



ESSENTIAL FUNCTIONS

• Hiring/Onboarding Duties including:


• Post ads, perform initial interview screening, obtain Consent Form and order Background checks.


• Changing status of new hire (i.e., background check, ready for new hire documents, etc.)


• Communicating w/new hire ensuring onboarding emails have been received.


• Partner with IT to order laptop/GSI laptop & coordinate Email setup.


• I-9 completion/tracking/renewal.


• New hire benefits enrollment and training tracking.


• Manage onboarding process for new and "Legacy Employees" affiliated with new units.


• Responsible for Quarterly training shortfall reporting.


• Terminate employees in HRIS for the Condo Division.


• Maintain master list of preferred vendors along with copies of insurance and license.


• Maintain Schedule of Annual and Budget meetings for all condos.


• Update & Maintain Condo info sheets; Create and update Property manuals.


• Create monthly update of Guard Employee listing, including licenses - Responsible for New/Renewal Licensing of GSI Guards


• Oversee bi-weekly payroll process; Complete/submit Payroll Adjustment Forms; Complete/submit Off Cycle Wage increase processing.


• Perform various Administrative duties including managing the conference room schedule on Outlook calendar; ordering business cards; and


• monitoring, maintaining, and replenishing office supplies as needed.


• Oversee annual review tracking/reporting/scheduling.


• Track and notify DCO and DM's on GSI contract renewals for sites.


• Responsible for GSI insurance certificate renewals to sites.


• Greet and assist any person(s) entering the office space; Answer customer correspondence and redirect them when necessary (phone calls,


• voicemails, and emails).


• Perform Mail Specific Tasks including opening and distributing mail, memos and forms to proper recipients; and processing outgoing Mail


• daily

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Knowledge of hospitality operations, customer oriented, strong time management skills, strong analytical and problem solving skills.


• HRIS (People Soft/Workday), ATS, and/or LMS experience a plus.


• Bi-lingual in English and Spanish languages a plus.


• Proficient knowledge of computer software (Microsoft Office Suite), computer hardware and computer servers.


• High level of discretion and interpersonal skills to handle sensitive and confidential personnel matters and documentation; Ability to


• maintain a high level of confidentiality.


• Ability to operate most standard office equipment.


• Attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.


• Good to excellent spelling, grammar, and writing communication skills.


• Excellent telephone and oral communication skills.


• Successfully multi-tasks, managing many small tasks or processes with attention to the details; maintains focus and positive attitude amidst


• change or under pressure.

PHYSICAL AND MENTAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk and hear.


• This position requires the ability to lift, carry, and push office products and supplies, up to 20 lbs.

EQUIPMENT USED

• Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others), and typical office equipment (computer,


• fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.


Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base. Apply Now