Job Description:

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY
The Information Technology Associate is proficient in many facets of information technology, who possesses general business knowledge and soft-skills allowing them to be adaptable in a wide array of IT-related work environments. They are able to fulfill supporting roles depending on specific technology needs, ranging from technology support, web page design, or application training to data security, software testing, and project management. As the front-line worker, they have knowledge of commonly used concepts, practices, and procedures within the IT field.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·         Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
·         Collaborate with other IT professionals (including remote ones) to maintain the department’s standards, functionality, and performance.
·         Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
·         Maintain positive relations with all employees and seek suggestions/ways of improving compliance of IT processes and systems
·         Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and assure they are efficient and not redundant.
·         Participate in project activities and ensure timely project delivery. Organize their own work effectively and efficiently.
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
·         Maintain discretion and confidentiality in all areas pertaining to IT systems
·         Participate in the exchange of ideas within the department. Ask questions and encourage input from other team members
·         Understand and embrace the business and IT strategic direction
·         Provide regular updates to appropriate managers and conference with them on complex or unusual situations
·         Demonstrate commitment to customer service: anticipate, meet and exceed customer expectations, solve customer problems quickly and effectively, make customer issues a priority
·         Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
·         Ensure 100% adherence to all company, IT and department policy, processes and procedures
·         Comply and follow all procedures within the company security policy.
·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
Must demonstrate self-sufficiency on the following skills/competencies:
·         Has the ability to follow written and verbal directions.
·         Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.
·         Business Relationship Management – Practices building strong relationships with business, operations, and other IT groups.

·         Customer service orientation

·         Service delivery attitude

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science, engineering or business discipline preferred, or IT Certification
• 1-2 years IT experience preferred

• Troubleshooting skills (PC break-fix, networking, applications)

• Technical support expertise (Windows OS, Active Directory, SCCM, printing services, structured cabling, Zoom, SQL)

• Knowledge of KPI and SLA, with familiarity in the SNOW tool (ServiceNow)

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

#whereyoubelong

 

#AWorldofPossibilities

 

#EarlyCareer

 

Apply Now