Program Operations Team Lead at Automated Media Inc. in Canton, Michigan

Posted in Other 2 days ago.

Type: full-time





Job Description:

As Program Operations Team Lead, your essential job functions will include the following:

Operational Management of Key Program Elements and Specialty Areas
  • Billing, claims, and reconciliation with Tire Manufacturers and OEM
  • Price Match Guarantee Program
  • Aftermarket Warranty Program
  • Tire Manufacturer Promotions
  • Tire Distributor Maintenance, Communication, and support
  • Tire Pricing Operations support
  • Marketing fund account management, reporting, and reconciliation
  • Communications including announcements and newsletters to OEM, Tire Manufacturers, and Tire Distributor field personnel

Management of Assigned Specialty Areas
  • Ensure that Program Elements managed by the Program Operations team meet the contractual agreements between AMI and the OEM.
  • As necessary, work with appropriate Program Operations subject matter experts for assigned Specialty Area(s) to manage the program's operations.
  • Serve as the primary OEM contact for all OEM program operations information.
  • Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution.

Management of Special Projects and Initiatives
  • Manage and execute assigned special projects in support of the Key Program Elements
  • Lead communication with cross-functional areas.
  • Manage daily project scope, communication, and implementation.
  • Coordinate resources to facilitate the implementation of special projects.
  • Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.

Leadership, Mentoring & Coaching
  • Manage and lead Program Operations associates to drive results and process efficiencies.
  • Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.
  • Supervise day-to-day operational responsibilities.
  • Complete a performance evaluation of each team member and recommend appropriate action such as promotions, coaching, merit increases, and termination.
  • Determine staffing needs, interview potential candidates, and make recommendations to the management team for individual hires.

Other Duties as Assigned.

Position Requirements
  • 1+ years of experience in product management, project management, program management, product development, marketing operations, or similar is required.
  • Experience managing a team in a complex customer-faced environment is required.
  • Strong verbal and written communication skills are critical to success and are required.
  • Ability to present thoughts, ideas, and concepts clearly in formal and informal venues is required.
  • Attention to detail, and thinking systematically, are critical to success and are required.
  • The ability to perform and thrive in a fast-paced environment is required.
  • Proficiency in Microsoft Office (Outlook, Excel, and Word) is required. Proficiency with PowerPoint is a plus and a willingness to learn is required.
  • Ability to build, maintain, and leverage business relationships, both internally and externally, is required.

Competencies Required
  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Business Acumen
  • Consults Widely
  • Monitors Progress
  • Measures Output by Others
  • Weighs Alternatives
  • Empowers Others

Physical Job Requirements
  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods.
  • Travel as necessary (approximately 10%).

Drug Policy
  • AMI is a drug-free environment.All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

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