Member Engagement Manager at Sickle Cell Disease Association of America, Inc. — National in Hanover, Maryland

Posted in Other 1 day ago.

Type: full-time





Job Description:

SCDAA MEMBER ENGAGEMENT MANAGER

**In addition to submitting your application via LinkedIn, please forward a copy of your resume and cover letter to info@sicklecelldiseas.org and put "Membership Engagement Manager Submission" in the subject line.**

Job Description

The Sickle Cell Disease Association of America, Inc. (SCDAA) is a national advocacy organization, composed of 57+ Member Organizations (chapters) spanning 30 states. SCDAA works to resolve issues surrounding sickle cell disease and sickle cell trait. Since 1972, the organization has been on the forefront of improving the quality of health, life and services for individuals, families and communities affected by sickle cell disease and related conditions.

SCDAA seeks a Member Engagement Manager to manage their robust membership organization base by actively recruiting new membership organizations and retaining existing ones through engagement strategies, processing membership applications and renewals, maintaining accurate member organization data and providing excellent customer service to all members. This professional serves as the primary point of contact and ambassador/liaison for membership inquiries and concerns and will work closely with the SCDAA Board's Membership Committee Chair, the Director of Development and Stakeholder Engagement, and the CEO to promote membership benefits and drive recruitment initiatives. This position reports to the Director of Development and Stakeholder Engagement and works in accordance with the SCDAA By-Laws and related membership guidance documents.

RESPONSIBILITIES

Membership Recruitment:
  • Develop and implement targeted membership materials and recruitment campaigns across various channels (email, direct outreach, member events, association networking, etc.)
  • Identify potential new members through outreach and via referrals from other member organizations
  • Conduct presentations and information sessions about membership benefits
  • Build relationships with key stakeholders and potential member organizations
  • Recruit member organizations and participants for enrollment into specific SCDAA grants, projects, and events

Membership Retention:
  • Manage member renewal process in coordination with Finance, including sending timely reminders and personalized communications
  • Develop member engagement strategies like webinars, networking events, and exclusive content
  • Conduct member surveys to gather feedback and identify areas for improvement
  • Implement targeted retention campaigns for at-risk members
  • Build a robust benefits package
  • Support Member organizations by providing information, coaching and technical guidance regarding capacity-building and/or membership compliance
  • Maintain and adhere to SCDAA By-Laws, SCDAA Policy and Procedure Manual, and other guidance documents. Perform other editorial and writing duties as assigned

Membership Administration:
  • Maintain accurate membership database with member information, including contact details, payment history, and engagement levels
  • Manage the membership components of the annual SCDAA business meetings and annual events
  • Process membership applications, renewals, and upgrades
  • Generate membership reports and analyze key metrics to track membership growth, retention, and capacity development
  • Provide an updated roster to the membership quarterly and as requested/needed
  • Manage membership billing and collections
  • Utilize association management software or CRM tools to maintain accurate membership records, process renewals, and analyze engagement trends.

Member Services:
  • Act as the primary point of contact for member organizations, resolving membership-related inquiries, addressing concerns, and ensuring a high level of service. Provide information about membership benefits and program details
  • Coordinate member support services and resolve issues
  • Provide technical assistance (via the SCDAA Leadership Training Academy and other programming) to member organizations. This may include scheduling speakers, community outreach and advising member organizations on best practices in the areas of outreach, recruitment, and communications to best leverage the benefits provided to them through SCDAA

Communication and Development Support:
  • Work with Development to craft membership communications, ensuring that members understand and utilize their benefits. Contribute and/or solicit content for association publications and website related to membership updates and benefits

Other Duties
  • Other duties as assigned

REQUIRED SKILLS AND QUALIFICATIONS
  • Excellent communication and interpersonal skills
  • Strong organizational and administrative abilities
  • Proficiency with CRM systems and database management
  • Experience with Development, marketing, and communications strategies
  • Ability to analyze data and generate reports
  • Customer service oriented with a focus on member satisfaction
  • Knowledge of sickle cell disease

SPECIAL KNOWLEDGE OR SKILLS
  • Demonstrated experience in an association environment with a focus on working with its members.
  • Knowledge of sickle cell disease.
  • Proficient with Microsoft Office software including spreadsheets.
  • Results-oriented with a high level of attention to detail and ability to multi-task.
  • Ability to analyze incoming information and identify priorities.
  • Strong communication (oral and written), collaboration and organizational skills.
  • Knowledge and experience working with social media platforms.
  • Ability to prioritize inquiries and requests.
  • Proactive. Strong team player, conducts and maintains collegial relationship with staff and members; has positive "can do" attitude and is flexible.
  • Ability to travel as needed.
  • Ability to work well on their own, troubleshoot and resolve issues independently.
  • Ability to work under pressured conditions. (i.e., short timelines and multiple demands).

EDUCATION AND EXPERIENCE
  • Three to five years of specialized experience with a non-profit organization in member services, preferably with a health or healthcare focus.
  • Bachelor's Degree required with a preferred focus on Membership/Association management, Marketing, or Communications

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