(USA) Member Team Lead at Sam's Club in Fayetteville, Arkansas

Job Description:

What you'll do at




Position Summary...




What you'll do...



Provides Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns while promoting products and services.


Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.


Provides direction and guidance to Front-End Associates on Member Service approaches and techniques to ensure Member complaints and issues are resolved within Company guidelines.


Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.


Assists management with the supervision of Associates on the Front-End by assigning duties to Check out Supervisors (COS), developing and communicating goals, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.


Participates in the hiring, recruiting, scheduling, training, coaching, and evaluating the COS team and ensures the hiring, recruiting, scheduling, training, coaching, and evaluating of all Cashiers, People Greeters, and Cart Associates.


Ensures the maintenance of cash registers and lanes and reduces shrink by supervising the stocking of register supplies and filling of box bins and enforcing Company policies and procedures for identifying concealed merchandise.


Ensures carts and flatbeds are available and organized, parking lot is clean and well maintained, cart retrieval equipment is properly and safely utilized, and that Members are assisted with transporting items.


Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services.


Ensures Member refunds and exchanges are performed in accordance with Company policies and procedures and that returned merchandise is sorted, secured, and returned to the appropriate Department.


Ensures Front-End presentation is maintained in accordance with Company policies and procedures, claims and returns are properly handled, area is zoned, merchandise is arranged and organized, opening and closing procedures are followed, and damages and potential shrink issues are identified.


Ensures Company and legal policies and procedures for Tobacco and Liquor sales are followed by monitoring merchandise security, signage maintenance, Member identification verification, and completion and maintenance of paperwork, forms, and required documentation (where applicable).


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!


-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00*


*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Minimum Qualifications
6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others




Primary Location...

3081 N Highway 112, Fayetteville, AR 72704-7436, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Free Membership and discounts in fresh produce
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Paid education assistance with college degrees through our Live Better U program
• Parental Leave
• Pay during military service
• Paid time off - to include vacation, sick leave and parental leave
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



Frequently asked questions

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