Transport Dispatcher at Partner's Healthcare in Somerville, Massachusetts

Job Description:

Site: The Spaulding Rehabilitation Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field providers, facilitating information flow between the healthcare team and field personnel, and performing assigned clerical and billing functions as needed.



Qualifications


Essential Functions


-Receive and prioritize emergency and non-emergency calls from hospital staff, patients, and other healthcare providers.
-Acts as a liaison between the department and facilities to obtain needed information and documentation.
-Assess the nature of the call and determine the appropriate level of response, including the deployment of paramedics, ambulances, and other necessary resources.
-Relay information accurately, including patient details, location, and the nature of the emergency.
-Input and update mobile healthcare call data.
-Monitor and document response times of units, investigating and reporting all response time exceptions.
-Record all dispatch information, including call details, response times, and actions taken, in the dispatch log.
-Prepare reports on dispatch operations, incidents, and resource utilization for review by hospital administration.


Education
High School Diploma or Equivalent required and Other Certificate/Diploma preferred


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
Experience in emergency dispatching, EMS or similar area 1-2 years preferred and Experience in hospital or healthcare operations 1-2 years preferred


Knowledge, Skills and Abilities
- Strong communication skills, both verbal and written.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using dispatch software, GPS, and other communication tools.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a team and collaborate with multiple stakeholders.


EEO Statement


SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.



Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


399 Revolution Drive



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.