Director, Organizational Change Management - Global Technology Solutions at Gap Inc. in San Francisco, California

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Organizational Change Management (OCM) team is part of the Technical Program Management (TPM) group. The TPM group manages the delivery of technology programs for Gap, Inc.

The OCM team facilitates the people side of change related to technology programs across Gap, Inc. by enabling adoption and sustainability of process changes, system rollouts and connected organizational changes, with the goal of profitably growing Gap, Inc.

As a Director of OCM, you will focus on enabling and measuring sustainable change for organizational transformation as a part of Global Technology Solutions (GTS). You leverage the OCM Operating Model, including assessing and articulating the level of change needed for processes, technology, and related job roles. Your general responsibility will be executing change management strategies that equip our global teams with the awareness, desire, knowledge, ability, and reinforcement needed to maximize their adoption, minimize operational disruption, and strengthen our institutional change acumen.

You will specifically oversee OCM for our Global Technology Solutions (GTS) space. In this role you will oversee and execute the change management aspects of the new GTS operating model - covering process design, training materials development, training execution, and communications - globally. Key stakeholders include Product Management, Engineering, Data & Analytics, Technical Program Management, TechOps, InfoSec and Strategy & Governance.

What You'll Do

• Oversees, develops, and executes comprehensive change management strategies for the GTS transformation initiative. This includes deliverables such as: impact assessments, governance, and plans across communication, coaching, training, resistance management, and measurement for adoption.


• Maintains critical relationships with stakeholders, working to secure needed resources, ensuring clear status and communication with GTS teams and leadership.


• Works closely with the GTS Transformation Management Office and the Managed Service Provider (MSP) partner(s) to ensure a smooth transition to the new GTS operating model.


• Works closely with Corporate Communications to drive all aspects of GTS communications - especially (but not exclusively) related to the GTS transformation.


• Interfaces with all levels of GTS management and leadership. Works as coach and internal change consultant to program leadership. Inspires stakeholders to be change agents for the program and drives accountability.


• Cultivates partnership, idea sharing, active listening and advocacy with peers, facilitating new connections and relationship building.


• Results oriented with a demonstrated sense of urgency and accountability to drive multiple GTS transformation initiatives to successful adoption; critical thinker who can anticipate roadblocks, develop mitigation strategies, and proactively address.


• Collaborates with the broader OCM team to make improvements in change management best practices and tooling.

Who You Are

• Change management skills, proven experience as a change management leader and practitioner, and exemplifying effective communication and planning skills.


• 10+ years' work experience - primarily in the change management space, including leading projects with a complex scope and with system and process implementation characteristics.


• Solid foundational understanding and experience with change management principles, methodologies, and tools.


• Ability to understand stakeholders/end users across multiple functions, geographic locations, and countries.


• Experience creating and executing communication and training plans across multiple countries; Experience working in the technology space including migration to MSP models a strong plus.


• Strong collaborator and communicator. Experience in mass communications to large organizations (1,000+ people).


• Ability to anticipate obstacles, offer solutions, identify resources, build relationships, and influence others to move toward a common vision or goal.


• Proven track record of collaborating with a range of cross-functional teams, successfully worked through others, and ability to establish strong relationships.


• Solid understanding of how people experience change, and how change management affects their experience.


• Ability to influence and clearly articulate messages to a variety of audiences including presenting to multiple levels of an organization and executive leadership.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $175,100 - $232,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.