Cybersecurity Platform Operations Mgr at PayPal Inc. in Scottsdale, Arizona

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

Cybersecurity Platform Operations Manager, managing a team of L1-L2 security platform sysadmins in the US region



Job Description:




What you need to know about the role:



Reporting to the Director of Security Platform Operations, you will lead the US based Cybersecurity Platform Operations team. The team consists of L1/L2 security system administrators who provide operational and break/fix services to our portfolio of security platforms. With technologies ranging from Identity and Access, Crypto, ProdSec, AppSec and more. You will work closely with engineering teams, product development teams and end users to deliver our services. We're looking for talented, motivated, and detail-oriented technologists with a passion for people and process. We value collaboration, communication, and understanding for achieving excellence. Above all we practice wellbeing within our teams so we can turn up at our best.



Meet our team:



Our team's vision is for the seamless deployment, onboarding, integration, and usage of our security tools to meet the company's needs and embeds security into the fabric of every technology work-stream at PayPal.


Our mission is to administrator our security tools and their operational services to the companies' employees, with a focus on excelling in the user experience, education, and support while following best security practices.


You will help deliver the new SaaS/CoTs tools or platforms built by our engineering teams to the company, as well as operate and run them with your team of L1/L2 system administrators. This role and the team thrive with a certain mindset, wherein user experience is of utmost priority. Enshrining security-first thinking in every action we take.


You will work with a talented team of like-minded individuals from across the world, who work for our companies' principles of Inclusion, Innovation, Collaboration, and well-being.



Your Day-to-Day:

• Provide technical leadership and guidance to your team fostering a culture of collaboration, wellbeing, innovation, and continuous improvement.


• Be a strong, compassionate and thoughtful people manager


• Develop your team's potential and skillset over time.


• Be an SME on our technical platform and services.


• Be a POC to the wider business for the services we provide.


• Manage our teams involvements and response to incidents and outages.


• Manage our teams ticket intake and backlog.


• Continuously review, revise and improve our workflows and processes.


• Work to deliver the companies OKR's and KPI's relevant to security.


• Partner with our engineering teams to deliver project-based work such as tool deployments.

Skill set required:

• 8+ years of experience in the security/IT system admin/operations domain, with 5+ years of professional experience managing a global support team.


• Strong people management skills with a proven track record of compassionately managing diverse set of people and talent, with a very strong focus on wellbeing.


• Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges.


• Experience building and developing teams that exhibit strong ownership, user empathy, and engineering excellence.


• Calm, measured and analytical approach to challenges, with outside and lateral thinking and problem solving.


• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders' expectations.


• Working on both tool deployment projects and run-the-business operations.


• Strong understanding of standard security technologies such as cryptography, key management, Identity & Access Management, Proxies and Networks, Prodsec & Appsec tools, VM solutions, OS patching


• Experience of Sailpoint, Citrix, Zscaler, PIng SSO, Keyfactor, Hashicorp Vault, Python, Service Now beneficial


• CISSP, ITIL or other relevant certifications.


• People and process development.

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$96900 to $234300


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Apply Now