Technical Support Specialist at Jackery in Fremont, California

Posted in Other about 16 hours ago.

Type: full-time





Job Description:

Job Summary:

We are seeking a Technical Support Specialist with a strong background in solar energy, battery storage, and electrical systems to join our team. The ideal candidate will have hands-on experience with residential or commercial solar installations, battery storage solutions, inverters, and electrical wiring. This role involves providing technical support, troubleshooting, and customer assistance, ensuring a seamless experience with our energy solutions.

Key Responsibilities:
  • Customer Support & Troubleshooting: Deliver exceptional customer service via phone, email, and chat, assisting with solar product inquiries, technical troubleshooting, warranty claims, and post-sales support.
  • Technical Expertise: Maintain up-to-date knowledge of solar panels, battery storage, inverters, charge controllers, electrical wiring, and energy management systems to educate and assist customers.
  • Installation & System Guidance: Provide basic installation support, electrical wiring guidance, system configuration assistance, and troubleshooting for installers, electricians, and end-users.
  • Electrical System Troubleshooting: Assist with circuit breaker compatibility, electrical load calculations, wiring configurations, and grid-tied vs. off-grid system support.
  • Order Processing & Tracking: Assist customers with order status, shipping, returns, and replacements, while coordinating with internal teams for efficient resolution.
  • Issue Resolution: Handle technical escalations, diagnose solar, battery, and electrical issues, and collaborate with engineering teams to provide solutions.
  • Documentation & Reporting: Maintain accurate customer records in CRM systems, document recurring technical and electrical issues, and provide feedback for product and service improvements.
  • Cross-Functional Coordination: Work closely with sales, engineering, and operations teams to enhance the overall customer experience.
  • Upselling & Product Recommendations: Identify customer needs and recommend appropriate solar, battery storage, or electrical accessories and upgrades.

Qualifications & Requirements:
  • Experience in solar, battery storage, and electrical systems (e.g., customer support, sales support, installer, electrician, or technical support role).
  • Familiarity with solar panels, inverters, batteries, electrical wiring, circuit breakers, and load management.
  • Strong problem-solving skills in solar, battery, and electrical system troubleshooting.
  • Ability to interpret wiring diagrams, schematics, and electrical blueprints.
  • Experience working with grid-tied, off-grid, and hybrid solar + battery storage systems.
  • Understanding of NEC (National Electrical Code), electrical safety regulations, and permitting processes.
  • Ability to multi-task in a fast-paced environment while maintaining high customer satisfaction.
  • Proficiency in CRM software, support ticketing systems, and technical documentation.
  • Bilingual (Chinese/English) is a plus.

Preferred Skills:
  • Hands-on experience with solar panel, battery storage, and inverter troubleshooting.
  • Knowledge of electrical load calculations, panel upgrades, and interconnection requirements.
  • Understanding of solar warranties, installation best practices, and regulatory compliance.
  • Previous experience supporting D2C, distributor, or installer networks in the renewable energy sector.

Compensation & Benefits:
  • Competitive salary + performance incentives
  • Health, dental, and vision benefits
  • Employee discounts on solar and battery storage products
  • Career development opportunities in the fast-growing renewable energy industry

Location: Onsite-Fremont, CA
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