Systems Analyst II or Senior Systems Analyst at ImOn Communications in CEDAR RAPIDS, Iowa

Job Description:

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Systems Analyst II or Senior Systems Analyst to join our team. 

 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

 

The Systems Analyst is responsible for analyzing, designing, and implementing technology solutions that enhance the efficiency and functionality of organizational systems. This mid-level role focuses on gathering requirements, evaluating systems and processes, and collaborating with cross-functional teams to deliver improvements and solutions. The Systems Analyst works under minimal supervision, possesses a solid understanding of system design and development, and actively participates in projects of moderate to high complexity.

 

Location: This position is located in Cedar Rapids, Iowa at the ImOn Communications Corporate Office. 

 

The level at which the position is filled is commensurate on the final candidates' qualifications. 

 

Essential duties and responsibilities include but are not limited to:

Level II

• System Analysis and Design
• Technical Support & Troubleshooting
• Testing and Quality Assurance
• Triage, prioritize and resolve ticket queues. 
• Act as a liaison between business users, developers, and IT teams to ensure clear communication and understanding of system requirements.
• Provide training and guidance to end-users on new system features and functionalities.
• Assist in the integration of new software systems with existing enterprise applications.
• Ensure that integrated systems work seamlessly and meet the business requirements.
• Participate in the development of system integration test plans and monitor integration performance.
• Maintain accurate and up-to-date documentation of system designs, processes, and operational procedures.
• Prepare reports and presentations for stakeholders and management, highlighting system performance and areas for improvement.

Senior Level

• All of the responsibilities of a level II in addition to: 
• Maintenance of and providing direction for all Internal Computing Systems: 
• Support and maintenance of the Enterprise Application Software designed to support the Telecommunications Billing Processes for own Retail and Wholesale Business
• Resolution of Hardware, Software and Application problems
• Audit System Alerts to ensure proactive and timely resolution.
• Act as a Technical Project Leader for complex and/or long duration initiatives.
• Tuning Systems for Redundancy, Performance, Security, and Data Protection.

 

Requirements

We are looking for people with (minimum requirements):

Level II

• At least 2 years of experience in systems analysis, business analysis, or a similar IT role, or combination of education and experience.
• Associate’s Degree in Information Technology, Computer Science or related area.
• Ability to triage, prioritize and resolve ticket queues.
• Strong experience in system design, implementation, and troubleshooting.
• Familiarity with various software development methodologies (e.g., Agile, Waterfall).
• Proficiency with SQL, data analysis, and relational database management systems (RDBMS).
• Understanding of system integration concepts and middleware technologies.

Senior Level

• All requirements of a level II in addition to:
• At least 5 years of experience in a Systems Analyst role or similar. 
• Associate’s degree in Information Technology, Computer Science or related field or equivalent work experience.
• Strong organizational and communication skills.
• Excellent attention to detail with proficiency in Microsoft Word and Excel. 
• Ability to function independently and efficiently in a fast-paced environment.
• Must be team-oriented, friendly and personable with strong focus on customer service.

 

It would be nice if you had (preferred qualifications): 

• Bachelor’s degree in Information Technology, Computer Science or related field or equivalent
• Experience with enterprise resource planning (ERP) systems or other business software applications.
• Knowledge of network systems, hardware configurations, and infrastructure.
• Familiarity with programming languages (e.g., Java, C#, Python) or scripting.

 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

 

Click apply now to apply on our website today! 

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