Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

We are looking for a dynamic, customer service-oriented IT Specialist to support our prestigious Law Firm client in the DC marketplace. You will provide first level of voice and email support for all IT Helpdesk tickets and resolve all the tickets within SLA and if required can escalate and clearly communicate the problems to next level.

Representative Key Responsibilities

• Serve as user support specialist for the DC office. 


• Assist with occasional one-on-one member training; serve as team contact and solution provider for members in the DC Office.


• Initiate, complete and follow-through with all assigned and self-generated tickets.


• Assist with maintaining hardware inventory and database.


• Build firm standard PC’s and laptops.


• Maintain and track loaner laptops;


• Organize, build and maintain proper loaner and hot-swap equipment and deliver to users on-time.


• Assist with maintaining printer maintenance records and inventory.


• Serve as a vendor contact for all printer problems.


• Maintain and initiate Blackberry order database.


• Provide Mobile Device support services, for example, Blackberrys, iPhones, Droids, and iPads.


• Install and test new technology.


• Assist with telecom-related issues when necessary.


• Assist with LAN cabling patching and troubleshooting; and able to perform instructions remotely from firmwide network engineers.


• Workstation set-ups and moves.


• Perform software installations and other tasks as requested.

Required Education, Knowledge and Experience

• The successful candidate must have at least 3 years’ law office experience using computers and legal applications including comprehensive knowledge of DOS, Active Directory, Microsoft Office suites 2003 and above.


• Possessing an A+ or similar computer degree or certificate is a plus.


• An understanding of personal computers, printers, and remote access tools are required

Required Skills and Abilities

• Understanding and hands-on experience with audio visual set ups (laptop/projector connectivity, videoconferencing and teleconferencing set ups, TV’s, including Plasma, LCD, or LED).


• Hands-on experience with WIFI: laptop cards and hot spots.


• Excellent customer service and desk side support skills are required.


• Excellent interpersonal, critical thinking and time management skills.

Physical Requirements of the Position

• This position requires ability to lift up to 50 pounds individually or assist in the lifting of large parcels.


• Must be willing to crawl under desk in order to service computers.


• Occasional travel may be required.


• Monday through Friday 8am to 5pm, onsite 5 days a week. Must be flexible.

The Compensation range for this role is 25.15 to 31.44 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.