Desktop Support Technician at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Job Description:

Location: Dakota Dunes, SD (On-Site)

Shift: Monday-Friday 8:00 am - 5:00 pm

Job Schedule: Full-Time

Company: PREMIER Bankcard

About the Role

Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Administers and/or maintains specified systems.  Supports and maintains user account information including rights, security and systems groups.

Job Duties and Responsibilities 

• Responsible for supporting the timely process through which end user issues and/or system problems are controlled.


• Respond to network or system problems.


• Contact appropriate support resources when necessary.


• Support telephones, including cellular devices.


• Support hand-held, mobile devices.


• Test and install new PC applications.


• Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.


• Assists with Technology projects, including the installation and repair of computers.


• Move and install new PCs.


• Provide technical assistance to repair PCs.


• Assist in special projects such as department moves and setting up new locations.


• Administer and/or maintain specified systems.


• Add user accounts and set appropriate security access levels to various internal systems.


• Disable user accounts and restrict access as needed.


• Coordinate all current and future applications through the Microsoft Windows system.


• Administer, monitor and maintain corporate desktop.

Skills and Qualifications

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  Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.

  
  


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  Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.

  
  


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  Desired professional certifications include; CompTIA A+, CompTIA Network+, CompTIA Security+, or related Office 365, or Microsoft OS administration certifications.

  
  


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  Strong written and verbal communication skills.

  
  


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  Possess a strong understanding of Windows 10 and Office 365.

  
  


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  Prior experience in supporting financial services applications is preferred, but not required.

  
  


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  Strong troubleshooting skills and the ability to respond in a fast-paced environment.

  
  


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  Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly. 

  
  

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week.


• Traditional and High Deductible health plan options available.


• FREE dental and vision coverage.


• Generous Paid Time Off plans.


• 401(k) – dollar-for-dollar match up to 5% of total compensation.


• Special discounts and offers for events at the Denny Sanford PREMIER Center.


• PREMIER Wellness Program.


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!


• Fun Employee Parties!

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back.


• Employees are rewarded, valued, and celebrated for hard work.


• Various Career advancement opportunities and growth.


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more! 

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