Desktop Support Technician at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Posted in General Business about 12 hours ago.

Type: Full-Time





Job Description:

Location: Dakota Dunes, SD (On-Site)

Shift: Monday-Friday 8:00 am - 5:00 pm

Job Schedule: Full-Time

Company: PREMIER Bankcard

About the Role

Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Administers and/or maintains specified systems.  Supports and maintains user account information including rights, security and systems groups.

Job Duties and Responsibilities 


  • Responsible for supporting the timely process through which end user issues and/or system problems are controlled.

  • Respond to network or system problems.

  • Contact appropriate support resources when necessary.

  • Support telephones, including cellular devices.

  • Support hand-held, mobile devices.

  • Test and install new PC applications.

  • Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.

  • Assists with Technology projects, including the installation and repair of computers.

  • Move and install new PCs.

  • Provide technical assistance to repair PCs.

  • Assist in special projects such as department moves and setting up new locations.

  • Administer and/or maintain specified systems.

  • Add user accounts and set appropriate security access levels to various internal systems.

  • Disable user accounts and restrict access as needed.

  • Coordinate all current and future applications through the Microsoft Windows system.

  • Administer, monitor and maintain corporate desktop.

Skills and Qualifications



  • Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.




  • Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.




  • Desired professional certifications include; CompTIA A+, CompTIA Network+, CompTIA Security+, or related Office 365, or Microsoft OS administration certifications.




  • Strong written and verbal communication skills.




  • Possess a strong understanding of Windows 10 and Office 365.




  • Prior experience in supporting financial services applications is preferred, but not required.




  • Strong troubleshooting skills and the ability to respond in a fast-paced environment.




  • Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly. 




Competitive Benefits Package


  • Full medical benefits when working 20+ hours per week.

  • Traditional and High Deductible health plan options available.

  • FREE dental and vision coverage.

  • Generous Paid Time Off plans.

  • 401(k) – dollar-for-dollar match up to 5% of total compensation.

  • Special discounts and offers for events at the Denny Sanford PREMIER Center.

  • PREMIER Wellness Program.

  • Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!

  • Fun Employee Parties!

Our Culture


  • Emphasis on personal success, respect, health, wellness, fun and giving back.

  • Employees are rewarded, valued, and celebrated for hard work.

  • Various Career advancement opportunities and growth.

  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more! 


See job description





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