Responsible for analyzing credit balances to determine the cause of credit balances, facilitate account resolution of credit balances and posting of refunds as needed. The position requires professional Customer interaction and adherence to MEDTEAM best practice methodologies.
Responsible for analyzing insurance and patient payments posted to patient accounts to determine causes of credit balances.
Understands all aspects of payor contracts in terms of payments and refunds.
Utilizes appropriate software and reporting to identify credit balances and determine action for refunding.
Identifies overpayments and requests refunds to the appropriate party assuring compliance with hospital policies and procedures.
Process/post payments, refunds, and adjustments with the goal of account accuracy and customer satisfaction.
Works to facilitate account resolution of refunds through attention to detail, problem solving and dedication servicing customers.
Monitors and reports to leadership of any trends identified and documents cash posting/credit balance/refunding issues.
Participates and completes special projects assigned by leadership to improve ongoing operations within the department.
Develop workflows to improve internal process and efficiency.
Works in partnership with other teams and team members to resolve outstanding items.
Recommends, maintains and updates department documentation