ITR Quality Critical Specialist at Stellantis in Auburn Hills, Michigan

Job Description:

Job Overview:

This specialist role plays a vital support function in managing the growing workload and ensuring the continued success of the In-Transit Repair (ITR) operations. The position is responsible for maintaining high standards of efficiency and safety across various areas, with a focus on managing stolen vehicle cases, coordinating storm event logistics, and overseeing complex transportation moves.

Key Responsibilities:

1. 
   

   Stolen Vehicle Management

   
   
   
   
   • Efficiently manage all stolen vehicle cases, ensuring timely and accurate updates to stakeholders
   
   
   • Minimize costs and accelerate claims recovery through proactive communication and issue resolution
   
   
   • Lead and oversee a portfolio of 100+ open VINs related to stolen or recovered vehicles, ensuring proper tracking and resolution
   
   
   
   


2. 
   

   Storm Event Logistics Coordination

   
   
   
   
   • Coordinate logistics for storm events, collaborating with 3PLs to reroute affected vehicles to dedicated ITR dealers or assigned brand dealers
   
   
   • Ensure all diversions are properly documented and that claims are filed by the appropriate providers to support efficient processing and recovery
   
   
   
   


3. 
   

   Special Transportation (ST) Moves

   
   
   
   
   • Manage complex transportation moves that require detailed planning, close monitoring, and coordination with vendors and partners
   
   
   • Submit ST requests to the Purchasing team for approval and coordination
   
   
   • Track and trace all special transportation moves through to final delivery, ensuring quality standards are maintained