Transportation Claims Manager at Stellantis in Auburn Hills, Michigan

Job Description:

This role will oversee and manage the claims process within our organization & ensure the timely/accurate processing of claims while maintaining high levels of internal customer satisfaction and compliance with industry regulations. The Claims Manager will lead a team, optimize claims procedures, and collaborate with internal and external stakeholders to ensure claims are handled effectively.

Key Responsibilities:

• Lead and oversee OBT Claims Recovery - 4 Heads


• Direct and manage OBT Dealer Claims - 2 Heads


• Supervise and guide IBT Claims Recovery - 1.5 Heads


• Act as a key decision-maker in engagements with external and internal legal and regulatory governing bodies regarding vehicle theft


• Authorize and approve trailer damage claims and ARX Barrier claims for IB and OB


• Represent and advocate for the team in the VP authorization meetings


• Evaluate and approve high-dollar transportation claim requests


• Authorize and oversee payments up to $75K on DOAs


• Leverage and optimize multiple internal and external systems to streamline claims management


• Lead and conduct site visits to plants and cross-docks to ensure operational efficiency and compliance