Representative - Credit & Collections at Avangrid in Rochester, New York

Job Description:

Job Title:
Representative - Credit & Collections




Reports to: Supervisor Credit Collections - Revenue Recovery




In office Rochester, 3 City Center




JOB SUMMARY:

Performs collection activities within the department and with outside
agencies to assure prompt, courteous and proper collection in adherence
with regulatory guidelines and state law. Responsible for reviewing
arrears accounts for deposits, entering payment agreements,
transferring final bills, bankruptcy, medical hardship, adjustments and
reject payments. Responsible for daily cash balancing and
reconciliation, exception payment processing, and processing of agency
grants.



MAJOR ROLES AND RESPONSIBILITIES:( % of Time, Primary / Secondary)
1. Reviews accounts for deposits, processes multiple dwelling postings,
processes bankruptcies, and refers final billed accounts to a collection
agency. (25%, P)


2. Maintains files for special handling of accounts as required and
proposed monthly report for review. (5%, S)


3. Processes all adjustments to customer accounts, balance and
reconcile accounts, investigate exception payments, and process
miscellaneous billings. (25%, P)


4. Works closely with agencies to receive, voucher, and process grants
on customer accounts. (10%, S)


5. Completes daily work assignments in Credit and Collections. (25%, P)


6. Covers DSS phone queue within the Credit & Collections Department.
(10%, S)



JOB REQUIREMENTS:
Skills/Abilities:

-Able to solve problems.
-Able to multi-task.
-Good communication and interpersonal skills.
-Good keyboarding skills.
-Experience in preparing spreadsheets.
Experience/Training:
-2 to 4 years of work experience in customer service.
-Working knowledge of credit and collection procedures, customer
accounting and information systems.
-Knowledge of legal collection process of prosecuting judgments
and liens.


Required Education: Associates degree in Business, or related field.


#LI- AM1



Company:

ROCHESTER GAS & ELEC CORP



Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Renewables



Job Posting End Date:

March-24-2025