Administrative Associate at The University of Kansas in Lawrence, Kansas

Job Description:

Position OverviewThis position is responsible for managing the customer service operations and administrative support for Wingspan: Center for Learning and Writing Services in the University Academic Support Centers. The Administrative Associate provides front desk customer service for the Wingspan with the assistance of student office assistants (OAs). This position serves as the on-site supervisor and point of contact for OAs, overseeing their hiring, training, and ongoing supervision. The Administrative Associate will assist with other administrative duties to support the ongoing functions of the Wingspan as needed.



Unit Overview:



University Academic Support Centers (UASC) is a comprehensive student support program consisting of two unique centers designed to strengthen the academic skills and written communication of students at the University of Kansas. UASC supports the University's commitment to the academic success and holistic development of students. UASC programs encourage student participation both in and out of the classroom, support academic and personal development, and link students to other campus and community resources for academic and personal support and development. University Academic Support Centers is a department within Academic Success.Job Description55%: Supervision and Customer Service Support

• Manages the hiring, scheduling, and supervision of up to 14 student office assistants (OAs) who assist with front-desk reception and general office support.


• Ensures training, professional development, and performance evaluations for OAs focused on customer service for various stakeholders, managing the appointment system, Jayhawk GPS (EAB Navigate). This includes but is not limited to creating and delivering OA training materials and facilitating regular staff meetings and conducting yearly performance evaluations.


• Provides direct outreach to students through the EAB/Jayhawk GPS progress report system and supervises OAs assisting in progress reporting phone calls and email.


• Collaborates with the Administrative Associate in the Student Access Center and staff in the University Test Center to cross-train OAs and ensure adequate administrative support/customer service across UASC offices and services.


• Ensures OA team understands and can clearly communicate the depth and breadth of all UASC services and programs.

40%: Administrative Support

• Provides administrative support for Wingspan's seven professional staff.


• Manages communication through phone, multiple Outlook email accounts, and Microsoft Teams.


• Assists program managers in coordinating workshops, meetings and reserving tutoring spaces on campus.


• Organizes and maintains the Wingspan space and supplies.


• Represents Wingspan services at campus events, including orientation and Hawk Week.

5%: Other Duties as AssignedRequired Qualifications

High School diploma or GED equivalency and two (2) years of office experience or two years of post-secondary education.

Preferred Qualifications

1. Bachelor's degree strongly desired.


2. Experience training and supervising employees in a higher education setting as evidenced in application materials.


3. KU experience, as evidenced in application materials, strongly desired.


4. Experience working independently in a busy office with a broad base of office skills and customer service experience as shown in application materials.


5. Previous experience where communicating critical and complicated information with clarity and sensitivity was required, as evidenced in application materials.

Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:

Cover letter describing how you meet the required and preferred qualifications. Resume. List of three (3) professional references.

Only complete applications will be considered.



Application review begins Monday, April 14, 2025 and will continue until a qualified pool of applicants are identified. Contact Information to ApplicantsBrianna Wasser

b.lichtenauer.wasser@ku.edu

785-864-1594Advertised Salary Range$41,000Work ScheduleM-Th 8:30 AM-5:30 PM, F 8 AM-5 PMApplication Review BeginsMonday April 14, 2025Anticipated Start DateSunday June 1, 2025Apply to Job

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