Supervisor - Quality at Sonaca North America in Tulsa, Oklahoma

Job Description:

Title: Supervisor - Quality

Location: Tulsa, OK

Position Type: Full time

Requisition ID: R0012700

Description:

WHO ARE WE

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

POSITION SUMMARY

We are currently seeking a Quality Supervisor. The Supervisor is responsible for the overall direction, coordination, planning and evaluation of Quality Assurance/Quality Control, MRB, Document Control and Source Prep consistent with established company standards. He/she is responsible for reporting and coordinating overall productivity, policies and procedures, safety, budgets, and goals for these groups. He/she works directly with their direct reports to implement department systems, procedures and to forecast resource requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Through familiarity with customer requirements, analyze existing quality procedures and systems to determine their level of compliance to requirements.
• Develop revisions to procedures or formulate new procedures, including delineation of areas of responsibility and technical instructions.
• Evaluate procedures developed at other facilities for best practice deployment. Formulate quality control objectives for the facility (e.g. Customer escapements, defect & scrap reduction, quality improvement targets, …etc.) and coordinate the objectives with production management and manufacturing procedures in order to maximize product reliability and minimize costs associated with rework, scrap and escapements.
• Provide defect and scrap data to management in such a way that analysis and corrective actions can take place.
• Monitor progress and work in cooperation with other supervisors and managers to develop methods and procedures that affect continual quality improvement.
• Facilitate/lead the Advanced Quality System (AQS) Team, Corrective Action Board (CAB) Team activities, and other events focused on improving plant quality performance.
• Train, direct, and perform the activities of QC personnel engaged in the inspection and testing of work-in-process and finished products to insure continuous control of materials and products, consistency in the interpretation of quality requirements, inspection methods and the calibration and use of various inspection media; consistency in the completion of quality documentation (including manufacturing work orders, non-conforming documents, first article and customer specific quality paperwork).Communicate expectations of performance and results, coach individuals and team toward achievement and hold them accountable for performance as outlined in company policy. Work to develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel, manufacturing, and support organizations.
• Investigate and resolve customer complaints regarding quality. This may entail technical responses to written claims and complaints, on-site visits to customer facilities, negotiation with customer quality representatives and/or reporting process capability and out-of-scope issues to interested customer service and program management personnel.
• Evaluate constraints of the existing quality department processes and procedures and develops strategies to address and resolve the constraints (e.g. source backlog, variability in inspection criteria/interpretation, random auditing, sampling) and monitor backlog of future work in order to adjust staffing requirements by moving existing personnel or adding personnel as appropriate.
• Manage the scheduling and completion of internal and external audits consistent with the requirements of AS9100, ISO 9001, ISO 17025, Nadcap, and Appendix 5 of FAA ACSEP Order 8100.7C and company procedures. Develop, or assists with the development of, training and workshops to ensure that personnel are informed and knowledgeable about the quality system and procedures. Insure that approved training is scheduled and utilizes the service of the HR department, if necessary, to coordinate attendance, site preparation and development or delivery (limited) of training materials. Must have availability to travel to other sites and for training as required.
• As required, works with department managers, supervisors, engineers, production operators, etc. on manufacturing processes research and development which may include tool design, evaluation of new equipment, developing manufacturing processes for potential new work, and other projects.
• Provides accurate and timely reporting to the General Manager and plant management on completed projects.
• Assist Plant management in establishing metrics that will monitor success of the projects.
• May be required to travel to other facilities to assist with quality initiatives.

EDUCATION AND EXPERIENCES

• Bachelor's degree (B. A.) from four-year college or university, prefer Manufacturing, Industrial, or Mechanical Engineering degree.
• Five years closely related experience or equivalent combination of education and experience.
• Experience with training and building strong work teams that require minimal management oversight through the use of good delegation skills and understand participative decision-making.
• Must be well organized, and have the ability to prioritize, maintain focus and follow through and have good analytical skills.
• To perform this job successfully, an individual should have knowledge of Microsoft Outlook Contact Management systems; Microsoft Access Database software; Visio Design software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
• Must be able to work required hours including weekends and holidays.
• Must be a US Person (Resident Alien or US Citizen).
• Must be able to pass a background check and drug screening.
• Strong & professional manager and leader a take-charge type of person with the ability to be firm but fair, hold people accountable for achieving results and able to impart disciplinary action when necessary.
• Should have excellent communication (active listening) skills, oral and written to interact with employees, customers and vendors. Must be able to give clear and concise definition to employees.
• Must have a strong work ethic and be a hands-on, proactive manager that is willing to put in extra time and that takes pride in the quality of a product.
• Must lead by example; must earn the respect of all levels of the organization.
• Must support excellence through personal actions, behavior, high standards and quality in all endeavors.
• Should be an excellent problem solver - see the problem and know what needs to be done to fix it.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, employees and vendors.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Develops strategies to achieve organizational goals.

WHY CHOOSE SONACA NORTH AMERICA?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).

This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.

Equal employment opportunity, including veterans and individuals with disabilities.

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