Representative, Customer Service at Cooper Standard Automotive Inc. in New Philadelphia, Ohio

Job Description:

Position Summary:

The customer service representative will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Primary Responsibilities:

• Interacts directly with customers and the sales team either by telephone, electronically or face to face.


• Responds promptly to customer inquiries.


• Coordinates with internal staff to address customer concerns and complaints.


• Obtains and evaluates all relevant information to handle product and service inquiries.


• Provides pricing and delivery information. Performs customer verifications and sets up new customer accounts.


• Process' orders, forms, applications and requests and organizes workflow to meet customer timeframes.


• Directs requests and unresolved issues to the designated resource.


• Maintains assigned customer accounts and retains records of customer interactions and transactions.


• Records details of inquiries and other relevant customer communication.


• Maintains customer databases daily.


• Communicates and coordinates with internal departments.


• Provides feedback on the efficiency of the customer service process.


• May, on occasion, be required to perform duties other than those specified in this description.

Education and Qualifications:

• High School Diploma or equivalent required.


• Pursuing a degree or certification in a related field is preferred.


• Proficient in Microsoft office (Excel, Word, PowerPoint)


• Strong communication and organizational skills.


• Strong interpersonal skills and working well in a team environment.


• Knowledge of customer service principles and practices is a must.


• Knowledge of administrative procedures and product knowledge is a plus.


• Ability to problem solve and analyze issues/concerns.


• Attention to detail and accuracy is required.

Work Environment/Work Conditions:

• Professional Office Environment.


• Travel to manufacturing facilities or customer locations when required.


• Equipment used requires proper training on the potential for and avoidance of injury.

Cooper Standard is proud of its diverse workforce and committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, genetic information, physical or mental disability, age, veteran or military status, or any other characteristic protected by applicable law. We are dedicated to creating an environment at work that not only values diversity but also encourages inclusion and a sense of belonging. We firmly believe that a diverse workplace fosters an environment where our employees can flourish and provide superior service to our customers.

Because we recognize and value the range of ways in which people acquire experiences, whether via personal, professional, education, or volunteerism, we invite interested applicants to evaluate the key duties and requirements and apply for any opportunities that fit your experience and qualifications.

Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act, as well as certain state and/or local laws. If you believe you require such assistance to complete our online application or to participate in an interview, you (or someone on your behalf) may request assistance by emailing recruitment@cooperstandard.com with a description of the accommodation you seek. Application materials submitted to this email address will not be considered.

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