Onboarding Investigator at Uber Freight in Rogers, Arkansas

Job Description:

Schedule: FT



Job Type: Hybrid



Salary Type: Salary/Hourly




About the Role


Freight fraud schemas are ever evolving and require constant evolution of process and thoroughness in carrier quality review. This role will be part of our carrier onboarding team that owns the intake workflows, compliance screens, fraud checks, and overall carrier assessments to determine which carriers should be allowed on the platform. This role is dynamic and requires attention to detail, process oriented mindset, strong decision making abilities, and the ability to determine risk level of carriers through subjective criteria. This role will support strategic initiatives that are aimed at improving the space and will provide frontline feedback to inform product and StratOps asks. This role requires the ability to make very difficult decisions on carrier quality based on investigations and collecting key insights, and those decisions will have severe business implications given the impact of potential fraud.


What the Candidate Will Do

• Be a subject matter expert on carrier compliance, risk, and quality
• Be a subject matter expert on fraud prevention and carrier onboarding
• Be a subject matter expert on the tooling utilized for carrier review and onboarding
• Make critical decision on carrier risk using subjective information
• Conduct thorough carrier investigations using multiple data sources
• Execute urgent onboarding workflows with hyper focus on fraud prevention
• Meet performance SLAs and quality standards
• Be an expert on internal tooling and systems used for operations
• Provide feedback to leadership on carrier quality, fraud, and risk trends to inform new initiatives to prevent future incidents
• Work with cross-functional stakeholders to support business needs of carrier onboarding and fraud prevention
• Execute ad hoc audits and new line of business carrier ingestion
• Maintain quality carrier profile management

Basic Qualifications

• Minimum of 1-2+ years of customer service or account management experience
• Excellent written and verbal communication skills

Preferred Qualifications

• 2+ years freight experience
• Experience in freight prevention & carrier onboarding operations
• Excellent operational execution abilities
• Bachelor's degree
• Experience in a freight fraud or compliance category

Benefits & Compensation for U.S. Employees


Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.


About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.


Candidate Privacy Notice


Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.


EEOC


Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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