Laundry Lead - Hilton Waikoloa Village at Hilton in Waikoloa, Hawaii

Job Description:

The Hilton Waikoloa Village located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property. The team is currently seeking a Laundry Lead to join our amazing team where we know that you’ll love being a part of the Hilton team that was named Great Places to Work eight years straight!!

The ideal candidate will possess the following attributes:  

• Availability to work a flexible schedule that would include nights, weekends, and holidays is required. 


• Ability to speak, write and communicate fluently in English is essential to the role.


• At least one year of customer/guest service to deliver a high level of service to our guests is required.


• Previous supervisor experience is required and previous experience in a Housekeeping Supervisory role is highly encouraged.

Hourly pay range is from $21.11 - $23.46.

What will I be doing?

In order to maintain Hilton's standards of quality it is the purpose of this position to oversee the laundry room including training staff as needed.

• Fills in position in Laundry when needed (due to absences, breaks, etc.), Trains staff in safe operation of equipment and the use of proper processing methods. 


• Ensure quality linen is being produced and separate old and damaged linen while processing.


• Instruct and inform laundry staff of schedule and equipment to be used.


• Monitor par levels and advise laundry manager when reordering is needed.


• Monitor stain percentage, damaged linen and production reports. Schedule re-wash cycles of stained linen and schedule repairs of damaged linen as needed.


• Supervise and record hourly production of pieces per operator hour.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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