Customs Brokerage - Customer Service Specialist at JAS Forwarding (usa), Inc. in Charlotte, North Carolina

Job Description:

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.


This role is responsible for overseeing the customs brokerage and trade compliance functions for Sealed Air while serving as the primary onsite contact for all shipping-related inquiries. Acting as the key liaison between Sealed Air, JAS, and regulatory authorities, this specialist ensures smooth customs clearance while delivering high-quality customer service.



Responsibilities:




Customs Brokerage & Compliance:

• Ensure compliance with all U.S. Customs and international trade regulations, preventing violations and ensuring proper documentation for import/export activities.


• Oversee customs clearance processes, including classification under the Harmonized Tariff System (HTS), Export Administration Regulations (EAR), and Export Control Classification Number (ECCN).


• Conduct Denied Party Screenings and maintain records using Vestera software, ensuring adherence to Sealed Air's compliance policies.


• Act as the primary contact for Customs-Trade Partnership Against Terrorism (C-TPAT) compliance and liaise with government agencies regarding trade compliance matters.


• Assist brokers with Toxic Substances Control Act (TSCA) requirements, validating and submitting regulatory documentation for Sealed Air products.


• Manage trade operations across multiple locations, ensuring compliance with Incoterms and facilitating smooth international transactions.

Customer Service & Shipment Coordination:

• Serve as the on-site representative for Sealed Air's logistics and trade compliance, providing real-time updates on shipments, customs clearance, and any issues that arise.


• Process and monitor shipments, ensuring accurate documentation and compliance with company policies.


• Investigate and resolve delays, shortages, or service failures, working with carriers, brokers, and internal teams.


• Communicate shipment details, pricing, anticipated delays, and additional required information to customers and JAS offices.


• Support internal teams by providing training, guidance, and regulatory expertise on trade compliance and shipment coordination.

Process Improvement & Reporting:

• Develop and implement process improvement initiatives to enhance efficiency in trade compliance and customer service.


• Generate and analyze monthly performance reports, tracking compliance metrics, brokerage efficiency, and customer service performance.


• Maintain strong relationships with freight forwarders, brokers, and internal stakeholders to ensure seamless operations.

Qualifications & Experience:

• 10+ years of experience in customs brokerage, trade compliance, or freight forwarding.


• In-depth knowledge of U.S. import/export regulations (to include cross-border) , customs brokerage processes, and international trade policies.


• Strong customer service and communication skills, with the ability to coordinate between multiple stakeholders.


• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and SAP ERP.


• Experience working in SAP is preferred.


• Ability to work independently and manage multiple priorities in a fast-paced environment.

ENVIRONMENT:



100% performed in climate-controlled internal office environment working under normal office conditions.


While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.



ADDITIONAL



Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.


The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.


The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.


JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.



NOTICE TO APPLICANTS



JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY. Apply Now