The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.
Primary Responsibilities:
Develop goals and provide direction to optimize departmental performance in the areas of Customer Service, Revenue Attainment, Cost Control, Technician Productivity, Quality Assurance, and Cycle Time.
Ensure Service Advisors keep customers informed
Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
Hire, train, motivate, develop, counsel, and monitor the performance of all Service department staff
Process work orders from start to finish, in line with Company policies and procedures
Assist in preparing an annual operating budget for the Service department
Process warranty repairs
Prepare and finalize invoice transactions with customers, including receiving payment
Continually seeking technical and product knowledge by completing on-line and hands on training
Experience:
Requires a high school diploma or general education diploma (GED)
5 + years of practical service management experience
5 + years of supervisory experience
Skills:
Written and verbal communication skills
Microsoft Office skills
Exceptional customer service skills
Abilities:
Apply good judgment in recognizing scope of authority
Must be able to multi-task
Ability to maintain an orderly and clean shop
Must be able to build a team and promote a teamwork environment
Benefits:
Competitive compensation
Health, dental, and Vision Insurance
HSA with company matching
401(k) with company contribution
Company-paid life and short-term disability insurance