The Print & Sales Enablement Coordinator serves our clients and supports the sales team by providing excellent customer service via phone, email, and in-person. They will provide accurate print estimates, review client provided artwork and mailing lists, and provide order status updates throughout production, shipping and invoicing for Gazette Print Services. This position will also assist with coordinating sales collateral, managing product updates within the CRM system, and supporting the sales team in meeting their targets.
Responsibilities:
Print Coordination:
Greet and interface with clients by telephone, email and in-person
Coordinates the entire print order cycle, including estimating, vendor selection, project scheduling, file preparation, quality control, shipping and invoicing
Communicates with sales team
Coordinate with graphic design team to ensure accurate and timely delivery of print materials
Verifies the accuracy of client job requisitions including the completeness of information required to communicate accurate job completion and all information including accounting information and delivery
Determine print specifications for a variety of print projects. Print specifications include determinations regarding kind of paper, size, appropriate finishing, use of color, etc. Prepare job specifications, change orders, and cost estimates
Provide clients/sales team with feedback regarding any file issues and/or recommended revisions
Coordinates client expectations with provided printing and finishing services
Prioritize workflow based on due dates and job requests and communicate this information as well as any deadline issues to the Production Manager
Contact vendors regarding production delays or order errors
Maintain accurate records of print production projects
Troubleshoot project issues and implement solutions
Sales Enablement:
Work with Sales Support Supervisor to update data in the Advertising and CRM system
Work with Sales Manager to update sales collateral and lists
Other:
Back up other positions of sales support team as needed
Perform other duties as assigned/needed
Qualifications:
High school graduate or equivalent
Minimum of two years clerical office, preference given to print sales/production experience
Ability to type 40-50 WPM accurately.
Computer proficiency in Microsoft Office Word, Excel, Outlook, Power Point
Experience working in Adobe Acrobat preferred
Excellent communication and presentation skills
Detail-oriented with a focus on accuracy and quality
Ability to work effectively in a deadline driven environment
Results orientated, accountable, strong work ethic, team player
Ability to thrive in a collaborative team environment
EOE. Pre-Employment drug screen and background checks required.