Process & Data Improvement Intern at Crown Castle in Charlotte, North Carolina

Job Description:

Position Title: Process & Data Improvement Intern

Company Summary

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before.  When you join Crown Castle, you become part of a dynamic and diverse team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

The Tower Business Process Improvement Team leads Tower teams through improving and optimizing processes and systems within the business unit. The Process & Data Improvement Intern is responsible for supporting the Senior Business Analysts and Data Governance Leads of all designated projects and their associated solution design deliverables, process design, and data governance requirements; including documenting business requirements, collaborating with business teammates, communicating progress, and proactively identifying any project risks working with cross-functional project teams.

Responsibilities

• Document process and operating information on improvement projects


• Assess the effectiveness and efficiency of processes (including the use of continuous improvement, project management and change management practices)


• Create and review process flows, business requirements, SIPOCs, data requirements and product requirement documentation


• Develop recommendations for process improvements


• Facilitate or support of teammate facilitation in process design events


• Assist in data governance requirement collection

Expectations 

• Customer focus in problem-solving approach and team first mentality


• Excellent interpersonal and verbal communication skills


• Demonstrated ability to execute cross-functionally without formal authority


• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format


• A constant example of modeling Crown’s company values


• Customer service orientation with a strong problem-solving approach


• Ability to build strong cross-functional relationships


• Conceptual thinker with ability to navigate ambiguity

Education/Certifications  

• Currently enrolled as a full-time student in pursuit of a Bachelor’s degree from an accredited higher education institution


• Preferred field(s) of study: Business or Technical

Skills and Experience

•  Ability to work full-time (40 hours/week) from June 2 to August 8, 2025


• Authorization to work in the U.S. on a full-time, regular basis without additional sponsorship
  
  

Reports to: Senior Business Analyst

Work Plans: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.

Compensation Information: The hourly pay offered for this position is $19.50 per hour.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Intern

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