Sr. Functional Business Analyst at Chubb in Chicago, Illinois

Job Description:

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Senior Functional Business Analyst to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

Job Summary

The Senior Functional Business analyst will develop a deep understanding of the company's business processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions. The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.

Responsibilities

• Analyze and determine the need to change a business process or application through new development or customization of a packaged solution
• Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value
• Align the business team around the scope of a solution and the logical requirements for the technical team to implement
• Independently coordinate and deliver project requirements in accordance with the program roadmap
• Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required
• Proactively identify issues and present mitigation options to appropriate stakeholders
• Train and mentor junior staff and troubleshoot issues
• Apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product
• Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors
• Coordinate issue resolution and escalation, and manage expectations across users and stakeholders
• Report progress on assigned tasks

• Communicate effectively through presentation and written notification
• Multi-task and pivot to changing priorities in a fast-paced environment
• Work independently or as part of a team
• Build collaborative working relationships
• Problem-solve using process, workflow, or technology in an organized and logical manner
• Develop solutions in a cost-effective and customer-centric manner
• Demonstrate continuous learning and improvement approach in self and work
• Exercise professional judgment, assume responsibility for decisions and outcomes
• Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members
• Embrace change and successfully implement new approaches and ideas

• Communication
• Customer service
• Systems administration
• Collaboration
• Attention to detail
• Problem-solving
• Prioritization
• Organization
• Project management
• Time management
• Flexibility
• Ability to teach and mentor

• Bachelor's Degree and / or 5-7 years of related experience
• Advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint
• Advanced understanding of Agile and Waterfall methodologies
• Insurance industry and Business Analyst experience required

ABOUT US

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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