Part-Time Guest Services Student Manager, IU Auditorium at Indiana University in Bloomington, Indiana

Job Description:

Department



AUDITORIUM (BA-AUTM-IUBLA)



Department Information



For over 80 years, IU Auditorium has been one of the premier entertainment and cultural centers in the Midwest and we are looking to add to our marketing team to uphold our mission of creating engaging arts and event experiences. Known for its presentation of a wide variety of events including the latest popular concerts and Broadway shows, IU Auditorium is a 3,200-seat theatre that has been a model of campus and community programming and engagement.


If you want to gain experience in the events and entertainment industry, create your own schedule, and be a part of an amazing team, submit your application today!



Job Summary

• Greets and directs patrons at events.


• Creates a warm, welcoming atmosphere for guests.


• Monitors guest ingress and egress, seating guests, and assessing and resolving minor guest concerns.


• Assists with crowd management and line control.


• Ensure safe and memorable guest experiences.


• Assists guests with complaints or concerns; escalate concerns to supervisor when necessary.


• Performs other related duties as assigned.

Qualifications



EDUCATION



Required

• Enrolled as a student at Indiana University

WORK EXPERIENCE



Preferred

• Prior sales or customer service experience

SKILLS



Required

• Outstanding customer service and communication skills


• Ability to interact and communicate with a wide variety of people


• Ability to work in a team environment

Working Conditions / Demands



The person in this position must have the ability to remain stationary for extended periods of time and move through a multi-level facility. The person in this role must be able to move up to 10 pounds. The person in this role must be able to perform the essential functions with or without accommodations.



Additional Information



Work Study eligible position.



Work Location



Bloomington, Indiana



Advertised Salary



$11.50 per hour


Additional increases are available based on performance and experience.



Work Hours



Up to 29 hours per week, depending on events schedule (this includes other IU positions).


Shift times vary, with the ability to create your own schedule.


This job often requires working in the evenings and weekends.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Student Employee
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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