Patient Care Coordination Supervisor at Sleep Management, LLC dba Viemed in Lafayette, Louisiana

Job Description:

Sleep Management, LLC dba Viemed

Patient Care Coordination Supervisor

Job Category: Sleep Services
Requisition Number: PATIE002479
Full-Time

Essential Duties and Responsibilities

• Motivate, lead, coach and develop employees in the successful onboarding patients, communication and collection of patient’s financial obligations and therapy program benefits. Measures, documents and communicates employee competencies, capacity and performance.
• Develop, implement and manage the patient care coordination process for the company’s core sleep product lines that align with the marketing strategies of the organization and sales team.
• Insure timely and courteous communications to referrals and patients about payor requirements and status of orders.
• Works directly with the sales team for optimal patient and referral communications about orders and escalation of issues.
• Directly assist patients and referrals with order issues and concerns.
• Work directly with the Sleep Operations Management team to form strategies for growth in revenues, profitability and company brand.
• Execute and report to management the monthly team KPI’s.
• Handle all employee requests, issues and incidents as a priority and with discretion.
• Assist with other leadership and team duties as necessary.

Requirements

The Patient Care Coordination Supervisor must have experience with managing a sales call center environment providing detailed product benefits, customer service and appointment scheduling. He / She also requires the ability to maintain effective relationships with referrals and clients. He/she should have general knowledge of business operations including basic HR principles, profit and loss and be able to problem solve. Must be able to delegate, plan, organize and communicate proficiently. The Patient Care Coordination Supervisor exhibits the ability to manage conflict, be adaptable and have a high stress tolerance. He/she can lead, influence and make decisions independently.

Performance Expectations

The Patient Care Coordination Supervisor will be responsible for the general operation management and financial performance of the Patient Care Coordination team.

Education and Experience Requirements

Minimum of high school diploma. Preferably to have higher education. Two years’ experience in management or supervisory capacity preferred.

Skills

Must possess a high level of skill in management principles. Must have good interpersonal relationship skills in dealing with clients, patients and employees. Must exhibit strong verbal and written communication skills. Must consistently demonstrate fair and ethical business and management practices.

Mental Applications

Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking and frequent interruptions.

Accuracy

Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities.

Dexterity

Must have good fine motor skills and possess the necessary coordination and dexterity to operate computers, telephones, and sleep therapy equipment.

Computer Skills

Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.

Working Conditions

This position will work in an office environment.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal employment opportunity, including veterans and individuals with disabilities.

PI265890398

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