Hotel Banquet Captain - Doubletree Naples at Guest Services in Naples, Florida

Job Description:

Compensation Amount:
18.00 USD Hourly


Job Summary:
Oversee set-up and clean-up, and facilitation for all banquet functions. Provides exceptional customer service for guests and clients.


Job Description:



ESSENTIAL FUNCTIONS

• Facilitate service standards for all functions ensuring consistency of service and quality throughout. Assist with the planning, organizing and execution of all banquet functions.


• Work with Sales and Food & Beverage teams to ensure appropriate set up, staffing and resources for all functions.


• Partner with department leaders to discuss details of event, maintaining informed of changes.


• Complete banquet rooms set-up and clean-up. Monitor maintenance of area to ensure quality standards, and request assistance as needed. Advise supervisor of additional needed materials as necessary.


• Supervised all assigned side work to include replenishing and restocking banquet supplies.


• Greet Clients in charge and respond to requests.


• Prepare banquet check and ring in system.


• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.


• Support in Server position in restaurant, as necessary.


• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma required. Bachelor's or Business Degree preferred.


• At least 2 years of experience in related management required.


• Cater ease knowledge a plus


• Food Safety Certified a plus.


• Demonstrated talent for interacting with a wide variety of people.


• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.


• Strong customer service abilities; actively looks for ways to assist customers and coworkers.


• Must be able to lift up to 50 lbs.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.


Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base. Apply Now