Tier 2/Tier 3 Executive IT Support at Beacon Hill Staffing Group, LLC in Omaha, Nebraska

Job Description:

Summary:


Seeking a highly qualified IT Support Specialist to deliver high-quality, on-demand, executive-level IT support for Global HQ location. The selected candidate will offer dedicated, proactive, and personalized IT support to ensure Executives have seamless and reliable access to technology resources.
- Office Suite
- Personal tech: watches, cell phones, etc.
- MAC background


Objectives:


Key objectives are:

• Providing a cross-functional team of experts with required skills to deliver high-touch, personalized IT Support to our Executive group to call upon as needed. To include but not limited to:

• Training on how to use technology


• R&D efforts on a variety of technical asks


• Lead coordinated IT efforts for meetings, presentations, and other requests

• Coordinate with Corporate Shared Services IT to ensure solutions provided comply with stated corporate policy.


• Ensure rapid response times for any IT issues or requests from executives and escalate as needed.


• Maintain comprehensive documentation and reporting.


• Continuously improve IT support services based on executive feedback.

Scope:


The scope of work includes, but is not limited to:

• Dedicated Support Team
  
  
  • Assign a dedicated IT support team specifically for executives.
  
  
  • Ensure rapid response times and personalized assistance for any IT issues or requests.
  
  
  • The ability to activate and deactivate technical specialties and capabilities as needed.
  
  
  
  

• Proactive Maintenance and Monitoring
  
  
  • Conduct regular check-ups and maintenance of executive IT equipment (laptops, desktops, mobile devices).
  
  
  • Implement proactive monitoring to identify and resolve potential issues before they impact the executives.
  
  
  
  

• On-Demand IT Services
  
  
  • Offer on-demand IT services for setting up new devices, troubleshooting, and optimizing performance.
  
  
  • Provide immediate support for any urgent IT needs or emergencies.
  
  
  
  

• Enhanced Security Measures
  
  
  • Implement advanced security measures to protect executive data and communications.
  
  
  • Ensure compliance with all relevant data protection regulations and company policies.
  
  
  
  

• Seamless Technology Integration
  
  
  • Ensure seamless integration of new technologies and tools used by executives.
  
  
  • Provide training and support for new software or tools as needed.
  
  
  
  

• Personalized IT Solutions
  
  
  • Tailor IT solutions to meet the specific needs and preferences of each executive.
  
  
  • Offer customized configurations and setups for executive devices and applications that are compliant with corporate policies.
  
  
  
  

• Comprehensive Documentation and Reporting
  
  
  • Maintain detailed documentation of all IT support activities and configurations.
  
  
  • Provide regular reports on IT support performance, including response times, issue resolution, and system health.
  
  
  
  

• Vendor and Third-Party Coordination
  
  
  • Coordinate with vendors and third-party service providers to ensure timely resolution of issues and seamless service delivery.
  
  
  • Manage warranties, service agreements, and support contracts for executive IT equipment.
  
  
  
  

• Continuous Improvement and Feedback
  
  
  • Implement a continuous improvement process to enhance IT support services based on executive feedback.
  
  
  • Regularly solicit feedback from executives to identify areas for improvement and address any concerns.
  
  
  
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.


We look forward to working with you.


Beacon Hill. Employing the Future™
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