Customer Advocate at Leica Microsystems in Evanston, Illinois

Job Description:

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Advocate is the interface between the customers, the field service engineers, and other internal teams. The mission of the Customer Advocate is to achieve customer satisfaction by demonstrating timely execution of the service jobs, including remote and field service activities.

This position reports to the Service Manager and is part of the Service Operations Team located in Deerfield, IL, and will be on-site. If you thrive in a fast-paced role and want to provide a world-class customer experience -read on.

In this role, you will have the opportunity to:

• Create, prioritize, and track all work orders to ensure compliance with the required reaction and the resolution times as well as order spare parts and proactively monitor their status through shipping, customs (if applicable), and delivery; escalate as needed with the appropriate points of contact


• Understand customer issues and be able to communicate technical support topics with both customer and engineer and identify the Field Service Engineer that will best execute the intervention


• Plan Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs and coordinate appointments with the customers in alignment with the delivery time of the spare parts and availability of Field Service Engineers.

The essential requirements of the job include:

• High School Diploma or equivalent


• Proficiency in CRM systems - Salesforce and/or SAP


• Fluent spoken and written English

It would be a plus if you also possess previous experience in:

• SAP and SFDC Service Cloud experience is an advantage

The hourly range for this role is $24.00 - $28.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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