Senior Student Account Specialist at Portland Community College in Portland, Oregon

Job Description:

Senior Student Account SpecialistRequisition IDreq2419DepartmentStudent Account ServicesCampusSY-Sylvania CampusEmployment TypeClassified-Full TimeBest Consideration Date Apply Immediately; this job posting will be closed once sufficient qualified applications have been received.Position SummaryThe Student Accounts Services department at Portland Community College is hiring a Senior Student Account Specialist to join the team. This person would be working at the Sylvania campus primarily, with travel to the other campuses as needed. This role performs a variety of activities to ensure the efficient and effective operation of a Student Accounts office.

This is a front-line customer service position that helps students, staff, parents and community members in person and over the phone. They provide daily cashiering duties as well as resolving a broad array of complex financial issues. While helping with daily financial transactions, this person will be asked to engage with students in financial conversations and planning to help ensure student financial success and referring students to appropriate college and external resources. The Sr. Student Account Specialist provides services to a diverse population including non-native English speakers, international students, high school students and other community members whose needs and interests may vary, and consistently delivers these services in a professional, efficient and friendly manner. This is a 40 hour a week position, scheduled Monday through Friday. Shifts are Monday-Thursday (8:30am-5:30pm) and Friday (8:00am-4:30pm). This position may be eligible for hybrid work, with one day remote and four on-site. However, availability of remote work varies depending on the needs of the department and proficiency and comfort of the employee. In order to work remotely, the individual must have an appropriate workspace, adequate internet access, and may not perform other duties (such as child/elder care, other job) during work hours. The department will provide a laptop that can be used both remotely and on-site.See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/StudentAccountsSpecialistSenior/ Candidate ProfileThese qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Experience cashiering, auditing, reconciliation, account payments, student account helpline and related regulatory compliance

• Experience working with diverse populations and an understanding of best practices around equity and inclusion


• Experience serving in a lead capacity providing operational support to ensure smooth operations of the office at an assigned campus and/or one or more complex areas of responsibility
Experience engaging in financial outreach and intervention; providing support and information regarding financial options to students who face financial barriers to education

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• High school diploma or equivalent


• One year of college level course work with an emphasis on business technology, accounting or relevant office occupations curriculum (Note: One year of relevant experience may substitute for the college level course work.)


• Two years of experience in general office support


• One year of experience in a student service environment with considerable public contact

Preferred Qualifications

Two years of experience working with a higher education ERP and/or payment gateway, such as TouchNet, Workday, CASHNet, or Nelnet

• Experience training or providing assistance to other staff on complex student accounts.
General accounting experience

Position Grade18Starting Salary ExpectationsThe first two steps of the range are: $52,293 and $53,862 per year. Higher salary placement may be available based on qualifications, experience and internal equity.Position Grade Salary Range$52293 to $83915 Annual SalaryFTE1PCC BenefitsPCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)


• 8 hours of sick leave per month


• 24 hours of additional personal leave days per year


• 12 Paid holidays

View a complete list of PCC benefits.Working Conditions and Physical RequirementsWork EnvironmentWork is performed in an office setting that may be, at times, noisy and intense with multiple interruptions. Subjected to heat/cold fluctuations. Exposure to video display terminals occurs on a regular basis. Physical RequirementsLearned physical skill required to perform keyboarding and/or ten-key functions. Minimal physical exertion required. Most job time spent sitting with occasional walking.Background Check RequiredYesPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• 
  Veterans: DD214


• 
  Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Notice of the Availability of the Annual Security Report: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

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