Patient Access Services Rep/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Access Services Rep/UKHC
Requisition Number	RE49612
Working Title	Patient Access Services Representative
Department Name	H3020:Admitting and Registration Services
Work Location	Lexington, KY
Grade Level	07
Salary Range	$17.50-27.31/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	1 yr
Required License/Registration/Certification	None
Physical Requirements	This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 12 pounds.
Shift	Primarily days including some weekends and holidays. Hours and shift will be discussed during interview process.
Job Summary	The Patient Access Services Representative is responsible for providing point of service activities for UK HealthCare patients including appointment registration; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; maintain HIPPA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. IEBC (Internal Candidate Being Considered)
Skills / Knowledge / Abilities	The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Associate degree and at least four years of healthcare customer service experience preferred; previous experience with appointment registration highly preferred.
Deadline to Apply	03/25/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
   • None
   • More than 0, up through 20
   • More than 21, up through 40
   • More than 41, up through 60
   • More than 61, up through 80
   • More than 81
3. * Which of the following best describes your years of experience in patient registration?
   • None
   • More than 0, less than 1 year
   • More than 1 year, less than 2 years
   • More than 2 years, less than 3 years
   • More than 3 years
4. * Where did you first see this position advertised other than on UK's online employment system?
   • Journal of Public Health Dentistry
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Diverse Issues in Higher Education
   • Academic Keys
   • Latinosinhighered.com
   • Indeed.com
   • A Colleague, Friend and/or Family Member
   • None of the Above

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI265895325

Salary:

$17.00

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