Steward - Waldorf Astoria New York at Hilton in New York, New York

Job Description:

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Steward to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

A Steward plays a crucial role in maintaining the seamless operation of the hotel’s culinary and dining services. In this role, you will be responsible for but not limited to ensuring that all cooking utensils, service ware, and kitchen equipment are impeccably cleaned, organized, and ready for use. This position is vital to supporting the smooth flow of service, maintaining high standards of hygiene, and upholding the luxury service expectations of the hotel. As a Steward, your attention to detail and commitment to maintaining pristine kitchen and dining tools will directly contribute to delivering an exceptional guest experience in line with our luxury service standards and financial success.

What will I be doing?

As a Steward, you will be responsible for but not limited to maintaining the cleanliness and organization of service ware, ensuring it is ready for use while supporting the hotel’s goal of achieving Forbes 5-Star standards. 

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Wash dishes and operate the dishwasher


• Scrub pots and pans to ensure they meet luxury standards


• Stock and maintain supplies and equipment to ensure smooth operations


• Transport and store clean service ware, ensuring safety and proper organization to avoid breakage


• Perform cleaning duties including mopping floors and removing trash from kitchen and dining areas


• Assist in preparing clean service ware for events and functions, ensuring everything is set for impeccable service


• Move dishes, glassware, and utensils between locations as needed to support restaurant and banquet services


• Assist with bottling water and preparing water stations to ensure guest satisfaction


• Help the restaurant and operations teams achieve Forbes 5-Star standards through attention to detail and commitment to quality

The rate of pay for this role is $30.3532 - $40.4709 and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Steward who is passionate about maintaining the high standards of cleanliness and service that contribute to achieving Forbes 5-Star status. This role requires a hardworking individual who thrives in a fast-paced environment and is committed to supporting the Food and Beverage and Culinary teams to deliver exceptional service. The ideal candidate will be reliable, physically capable of handling heavy lifting, and an excellent team player who is enthusiastic about contributing to the hotel's luxury service culture. You will play a critical role in ensuring that our service ware and kitchen areas are kept in pristine condition while helping our team achieve excellence through your dedication and hard work.

The ideal candidate will possess the following qualifications:

• Ability to perform heavy lifting and physically demanding tasks as part of a fast-paced team environment

• Strong commitment to maintaining cleanliness and service standards in line with Forbes 5-Star expectations

• Team player mentality with the ability to collaborate effectively with colleagues across departments

• Proactive approach to supporting team needs and contributing to seamless operations

• Passion for delivering outstanding service and maintaining a positive attitude in all tasks

• Ability to work independently when needed and stay organized with attention to detail

• Physical stamina and strength to handle moving dishes, service ware, and equipment

• Ability to handle repetitive tasks without compromising quality

• Valid Food Handler Card required prior to offer 

• Ability to work flexible hours, including nights, weekends, and holidays as required

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

 

• Access to pay when you need it through DailyPay 


• Medical Insurance Coverage – for you and your family 


• Mental health resources including Employee Assistance Program 


• Best-in-Class Paid Time Off (PTO) 


• Go Hilton travel program: 100 nights of discounted travel 


• Parental leave to support new parents 


• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 


• 401K plan and company match to help save for your retirement 


• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 


• Career growth and development 


• Team Member Resource Groups 


• Recognition and rewards programs 

 

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

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