Pre-Arrival Coordinator - Hilton Orlando at Hilton Global in Orlando, Florida

Job Description:

Hilton Orlando , locat ed off of International Drive near the Orange County Convention Center, is searching for a talented full-time Pre-Arrival Coordinator to join the team!

The ideal candidate will be an enthusiastic professional with a passion for delivering exceptional guest experiences, possessing at least one year of front desk experience, strong problem-solving abilities, excellent multitasking and customer service skills, and proficiency in computer systems.

Shift Pattern: Full availability is required, including weekdays, weekends, and holidays. This role will support AM, MID, and PM shifts

Pay Rate: $20.22 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Pre-Arrival Coordinator, you would be responsible for delivering exceptional guest service, to include overseeing all group arrivals/pre-assigned groups, managing room inventory, ensuring all guest accommodation requests are met, and responding to guest inquiries in the hotel's continuing effort to delivery outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Organize and oversee group arrivals to ensure group satisfaction
• Oversee room count inventory and availability
• Ensure daily room assignment of VIP guests and guests with special accommodation requests
• Assist Front Desk daily operations, to include processing hotel check-ins, hotel checkouts, and answering/dispatching telephone calls
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Respond to guest inquiries in-person, email,and telephone in a timely, friendly and efficient manner
• Ensure a high level of Front Desk systems knowledge
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Coordinate department projects, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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