Supervisor CSC MA Operations at Blue Cross Blue Shield Kansas in Topeka, Kansas

Job Description:

Under the direction of leadership, the Supervisor, CSC MA Operations will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.


"This position is eligible to work onsite or hybrid (9 or more days a month onsite), in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."


Why Join Us?


• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Stability: 80 years of commitment, compassion, and community
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
• Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.


Compensation


$72,000- $75,000


Exempt 15
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.



Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.




What you'll do

• Hold self and others accountable while managing and reporting on team performance. Identify areas of improvement; set appropriate performance objectives for employees and hold them accountable for achieving these


• Proactively identify any opportunities to improve the customer service experience.


• Ensure appropriate corrective action where necessary to ensure the achievement of the team.


• Reduce errors through root-cause analysis, driving change through coaching, Quality and Training programs, and/or appropriate channels.


• Communicate effectively to build relationships, foster loyalty in employees, and coach staff for professional and personal development.


• Exercise sound business judgment in a team environment and independently, while having the motivation and interpersonal skills necessary to effectively resolve problems and build relationships.


• Perform assigned job-related duties as required, including any special projects.

What you need




Knowledge/Skills/Abilities

• The ability to effectively lead a team by building strong relationships.


• Clear and effective written and verbal communication skills.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.


• At least three years Customer Experience required.


• Experience with coaching and leading employees is required.


• Current leadership experience required.

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package:
  
  
  
  • Incentive pay program (EPIP)
  
  
  • Health/Vision/Dental insurance
  
  
  • 6 weeks paid parental leave for new mothers and fathers
  
  
  • Fertility/Adoption assistance
  
  
  • 2 weeks paid caregiver leave
  
  
  • 5% 401(k) plan matching
  
  
  • Tuition reimbursement
  
  
  • Health & fitness benefits, discounts and resources
  
  
  
  

Our Commitment to Diversity, Equity, Inclusion, and Belonging



At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.


We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all. Apply Now