A leader in the overhead crane industry is seeking a Service Manager to join their growing team in Raleigh, NC! This company has been successful for 38+ years and their primary goals are to exceed their customers' expectations by providing them with the highest quality resources.
ESSENTIAL FUNCTIONS:
New Business Development: • Develop a plan to target and systematically visit businesses to evaluate the potential of their becoming a customer; includes site visits. • Works with customer to offer full range; Parts, In-House, Service, Warranty. • Meet agreed upon KPI's for new/returned customers and projects.
Inspections: • Develop and create quotes for potential new inspections customers; includes, gathering information concerning crane inventory, correct points-of-contact, and new customer information. • Ensure coordinators have relevant information to schedule job correctly; advise technicians, of execution plan if one is needed or required. • Review inspection reports periodically for quality control of technicians. • Review inspection reports/findings and review with customer and answer questions.
Break Downs/Service Calls: • Be available to support technicians in field with advice, technical expertise and hands-on mentoring. • Help troubleshoot issues for repairs. • Serve as quality control for technicians work in the field when needed. • Advise customers if issue needs a greater project or upgrade.
Technical Support: • Advise on training plan for technicians (in-house and outsourced). • Help with technician evaluation. • Be available to support technician if needed in field. • Teach/coach/mentor technicians in all aspects of work. • Participate in discussions on company policy and procedures for best customer service.
Administration: • Independently develop and create complete quotes for self-generated jobs. • Become proficient in our CRM and utilize to drive work. • Work with vendors to get right parts/components. • Keep track of quotes, customer requests, assigned tasks, and jobs; consistently follow-up on all in timely and organized manner
QUALIFICATIONS
? 5+ year(s) of experience with hoists and cranes
? Strong mechanical and electrical abilities
? Familiar with a variety of the field's concepts, practices, and procedures.
? Associates Degree in electrical/mechanical systems and/or military technical training
? Must be able to pass background checks allowing access to military, state, and federal institutions
? Knowledge of general labor and construction of cranes
? Experience with high voltage (220v, 240v, 480v) and 3 phase motors
? Able to read electrical blueprints and voltage meters
? Must have a valid driver's license and able to be covered under Company's liability insurance