ZEEKR Intelligent Technology U.S., LLC is the wholly owned subsidiary of ZEEKR, a global electric vehicle company listed on the NYSE (ZK).ZEEKR pursues to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff across China, Europe, North America, and beyond. STAY ZERO, STAY COOL.
The Workshop Performance and Reporting Analyst will support ZEEKR US's Aftermarket and Service Repair Operations. ZEEKR is looking for a highly-skilled and experienced performance and assessement specialist. The ideal candidate will have a strong background in monitoring and measuring productivity and profitability inside automotive service workshops or assembly plant / manufacturing floor operations. You will be responsible for ensuring all service and repair processes operate efficiently while meeting the high standards of the ZEEKR brand.
Key Responsibilities:
Develop, implement, and monitor Key Performance Indicators (KPIs) for service and repair workshops.
Analyze operational and financial data to identify trends, issues, and opportunities for improvement.
Work closely with workshop management to optimize workflows and enhance repair and service efficiencies.
Prepare detailed reports on KPI outcomes and generate dashboards to show real-time data, historical trends, and present results to management.
Ensure adherence of contractual requirements as well as company policies.
Provide training and support to staff on KPI-related processes and best practices.
General data gathering, cleansing, and interpretation as needed.
Qualifications:
Bachelor's degree in Data Science, Statistics, Finance, Business Administration, Information Systems, or similar field. Advanced degree preferred.
5+ years of related working experience, ideally involving qualitative statistical analysis, data interpretation, data insights and analytics, or productivity reporting.
Experience developing performance monitoring dashboard reports (will be asked to provide sample examples).
Familiarity with Service Excellence and/or Kaizen and Lean Manufacturing principles.
Expert-level analytical skills with the ability to interpret complex data. In-depth experience with programs like SQL, Tableau, Python, etc.
Strong communication and interpersonal skills.
Proficiency in English; knowledge of Chinese is a plus.
Familiarity with the automotive Service and Repair industry, particularly in Aftersales service, is highly desirable.
This position will be Hybrid work arrangement, with preference for applicants based in Phoenix, AZ, Los Angels, CA, or San Francisco, CA.