The Order Processor will be responsible for receiving and processing of incoming equipment, software, and service orders. Duties include verifying the sales order package for accuracy and working with Sales, Administration and Operations until the order is completed and accurate.
Essential Duties:
Scan and index documents into workflow system
Verify customer and order information for accuracy and completeness, legal requirements, as well as internal policy compliance
Validate order against published pricing and accuracy of entry in commission software
Validate buyout and upgrade types.
Communicate with Sales Administration personnel or Sales Representatives for missing items and order status
Document and update comments in workflow system with pertinent information throughout the order process
Coordinate with the Purchasing team for any inventory or configuration needs, ETA of items and updating Sales as needed
Once inventory is received and assigned, enter order and delivery information onto scheduling worksheet
Update workflow software with confirmed delivery date and other required index fields
Enter order into operating system using codes specific to the type of order and products requested on the paperwork
Contact customer to validate information, readiness for delivery and set expectations for next steps in the order process
Participate in by-weekly cross departmental open order log review
Actively participate in all aspects of the "Centric Way" and be an advocate for all internal and external customers
Experience:
1-2 years of order processing experience in a fast-paced sales environment