As Director of Operations for Diptyque Americas (USA, Canada and LATAM), you will be responsible for supporting the brand's growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams, as well as 3PL and Global Operations teams.
The Director of Operations will lead and develop a high performing team of professionals - setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration. The Director of Operations will seek constant optimization and will foster collaboration with all stakeholders. This role will be accountable for the key logistics KPI`s and annual financial budget.
This position is based in our NYC office reporting to CFO/COO.
Missions and responsibilities:
Demand and Supply Planning
Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning
Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Retail, Retailers, Travel Retail and Distributors), animating the process with all stakeholders (sales, marketing and finance) and ensuring continuous improvement in the forecast accuracy
Manage purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint
Develop and maintain seamless relationships with HQ teams
Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes
Identify demand forecast risks and develop effective mitigation plans
Assist in developing annual budgets and building cost-effective initiatives
Logistics (Transport and Warehouse)
Design logistics blueprint to support ambitious brand growth and drive efficiency (identify and assess the best 3PL partners, transport partners, etc.)
Work closely with local partners and the Global Logistics team to optimize costs for inbound and outbound flows
Lead and manage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains
Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives, in collaboration with Diptyque teams, customers and suppliers
Systems and reports
Continue to improve the IT solutions to support the business and improve process efficiencies
Optimize Business Intelligence and reporting solutions to support decision-making
Team management and development
Manage, Develop, Empower and Retain a team of 3 direct reports and a team 6 in total
Adapt ways of working to support Diptyque growth and ambitions
The successful candidate will:
Deep and proven experience (10+ years) working in businesses requiring an exceptionally high level of business and financial acumen
Understanding of the drivers for cost control and inventory management
Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals
A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency
Experience in end-to-end supply chain leadership at companies of scale and known for having best-in-class operations
Experience scaling up supply chain operations on a local level
Experience in working in an international environment
Passion for finding and implementing sustainable supply chain solutions