Located in San Jose, CA, Chick-fil-A Monterey and Tully Road is operated by Shannon Balderas, who has led the organization from a volume of 3.9 to 12.6 million. Since opening in 2014, Shannon has consecutively increased store sales and currently ranks at the number 57 top performing Chick-fil-A in the country. Prior to joining Chick-fil-A, Shannon served in the Peace Corps and as a Police Officer, but always felt drawn to Chick-fil-A's culture and mission. Through cultivating a positive work environment, embodying servant leadership, and creating a remarkable experience for both team members and customers, Shannon is passionate about investing in and developing her team members. Join a team whose vision is to serve and grow on the journey to becoming your very best.
POSITION OBJECTIVE
Chick-fil-A San Jose is looking to expand their Director team by bringing on a leader to own and oversee the restaurant operations. This Director will provide operational oversight and strong leadership to its 150+ team members by owning and overseeing Drive Thru Operations. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve by working alongside the other Directors to grow the business and hold the team accountable. This leader will be intentionally developed and long term will have the opportunity to serve as a top leader in an even larger capacity or pursue becoming an Owner/Operator within the next 3-5 years!
POSITION KEY RESPONSIBILITIES
Develop and cultivate a team of leaders capable of executing the business vision
Manage daily operations and processes while holding the team accountable for operational excellence
Model core values to positively impact team and culture
Invest in intentional development of team members and leaders
Continuously evaluate business operations and streamline systems/processes to drive efficiency and build sustainable sales and profit growth
Participate in both strategic and tactical decision making
Recruit, develop, and grow the Leadership Team
Establish, monitor, and evolve store goals with a focus on key metrics
Plan ahead to ensure store runs smoothly during peak times by evaluating logistical needs
Provide strategic communication across the organization
Conduct off-shift managerial tasks including team training and development
Ensure Chick-fil-A is stewarding all resources well and meeting and exceeding all Chick-fil-A standards
Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall vision
SKILLS & EXPERIENCE NEEDED
Bachelor's Degree preferred
1-3+ years of leadership/management experience with a proven track record of leading and developing others
Demonstrates humility and servant leadership mentality; willing to get their hands dirty
Optimistic and engaging; possessing a genuine heart and care for people, and a good team player
Growth and results-oriented with a strong ability to see and understand the vision and bigger picture of the company
Dedicated, self-starter, and resourceful problem solver
Perceptive and innovative; able to determine needed ongoing changes to the business
Possesses a willingness and desire to learn and be coached; open-minded and adaptable while taking ownership of their stake in the business
Ability to keep composure under high pressure and make decisions quickly without compromising strong verbal and written communication skills
Organized and detail-oriented with strong time management skills