Assistant Manager - Service Center at University of Central Missouri in warrensburg, Missouri
Posted in Other 4 days ago.
Job Description:
The University of Central Missouri is an equal employment opportunity employer
Salary $20.67 Hourly
Location UCMO - Warrensburg, MO
Job Number 999234
Division Facilities - Main Office
CategoryCustomer Service / Office and Administrative Support
Description
Manages the Service Center for Facilities, Planning & Operations to ensure quality customer service to the campus community. Manages access into the Enterprise Asset Management Systems for all users. Provides technical support to staff, bridging between systems and field service work. Oversees fleet management for the department.
Examples of Duties
Manages the daily operation of the Service Center for FPO to include: -60%
- Oversees Service Center staff functions of customer service with emphasis on providing help utilizing problem resolution skills. Displays excellent communication skills and problem resolution capabilities. Maintains helpful and congenial attitude. Helps educate customers to department processes and acts as department goodwill ambassador at all times
- Manages the Service Center Staff to include: hiring, training, and evaluation of the performance of employees including productivity, delegating work assignments among staff, approve leave requests, adjust work schedule as needed, and disciplinary actions as needed
- Monitors the Enterprise Asset Management System for requests and evaluates to determine priority of need. Communicates immediate needs to appropriate managers/supervisors
- Monitors the systems for possible duplication of work requests. Requires knowledge of campus and FPO work centers for successful evaluation
- Audits the data entry function of work orders. Reports discrepancies to the appropriate manager/supervisor
- Reviews completed work orders for correctness of information: technician notes, appropriate time and materials, timeliness of completion, etc.
- Manages the workflows of customer requests in conjunction with team managers and supervisors to create and operate a cohesive operation of services
- Develops protocols and standards for handling customer service operations.
Provide Administrative support for the daily operations of FPO to include: -20%
- Maintain On Call and On Duty procedures, including rotations, and answering services
- Serves as a resource for KRONOS support to staff and is the FPO interface with the Office of Technology.
- Coordinate with Managers/Supervisors prior to the weekends to ensure continuity of service.
- Manages FPO Key Access System.
Manages access to the Enterprise Asset Management Systems: -15%
- Creates user accounts based on the needs of individuals. Assigns roles, grants access to appropriate modules. Modifies accounts as needed and terminates accounts when no longer required.
- Provides training to users on how to access and utilize the systems.
Serves as administrator of Enterprise Asset Management Systems: -5%
- Works with management team and OT for coordinating upgrades to systems.
- Includes communication with users notifying them of changes within the system or time the system will be unavailable.
- Tests updates in the system prior to upgrades being applied
Typical Qualifications
Education:
- High school diploma or equivalent
- Associate's degree in Business or related field.
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA or 60 credit hours = 2 years experience; BA/BS or 120 credit hours = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.
Experience:
- Three years of office management, administrative assistant, customer service, or related experience is required.
- One year of supervisory experience required
Working Hours and Days:
Monday - Friday 7:30 am - 4:00 pm
Special Instructions:
Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.
Benefits
Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
- 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
- Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
- Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
- Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
- Available Health and Dependent Flexible Spending Accounts;
- University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
- Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
- The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
- The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
- An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
- UCM offers an Employee Discount Program through Working Advantage.
Equal employment opportunity, including veterans and individuals with disabilities.
PI265916888
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