We are looking for a Customer Service Representative to join our team in Methuen, MA! In this role, you'll manage customer inquiries, process orders, and ensure top-tier service while building strong relationships.
What You'll Do:
Manage a high volume of customer inquiries via phone and email
Process customer orders and track deliveries to meet requirements
Identify customer needs and provide timely, accurate solutions
Build strong relationships through open, interactive communication
Handle complaints professionally, offering solutions and follow-ups
Maintain detailed records of customer interactions, accounts, and transactions
Follow established procedures, guidelines, and company policies
Proactively engage customers to foster long-term partnerships
What We're Looking For:
Proven customer service experience, preferably in a manufacturing environment
Strong phone and active listening skills with a customer-first mindset
Excellent communication, organization, and computer skills
Ability to adapt to different personalities and problem-solve effectively
Experience with Visibility ERP and Fresh Desk is a plus
Strong multitasking skills and ability to prioritize in a fast-paced setting
Dependable, detail-oriented, and eager to go the extra mile for customers
Location: Methuen, MA (Fully Onsite)
Schedule: Monday - Friday, 40 hours per week (Flexible Schedule)
Pay: $25 - $28 per hour
This is a fully onsite role in Methuen, MA, offering a flexible schedule and competitive pay. If you thrive in a dynamic environment and enjoy providing exceptional customer service, apply today.