Are you a highly motivated and experienced leader with a passion for the HVAC industry and a proven track record of driving service excellence? We're partnering with a leading HVAC company in Woodinville, WA, to find a talented and customer-centric HVAC Service Manager.
In this role, you'll be responsible for overseeing all aspects of the company's HVAC service operations, ensuring efficiency, productivity, and exceptional customer satisfaction. You'll work closely with a Sales Manager to achieve shared goals and contribute to the company's continued success. If you have a strong understanding of the HVAC industry, exceptional leadership skills, and a commitment to exceeding expectations, we encourage you to apply!
Responsibilities:
Oversee the daily operations of the HVAC service department, including scheduling, dispatching, and completion of service calls.
Manage and mentor a team of HVAC technicians, providing guidance, training, and support.
Ensure adherence to all safety regulations and quality standards.
Monitor customer satisfaction and implement strategies to enhance service delivery.
Manage budgets, control costs, and optimize profitability.
Collaborate with the Sales Manager and other departments to ensure seamless service operations and achieve shared goals.
Resolve customer issues and complaints promptly and professionally.
Drive key performance indicators (KPIs) and behaviors to achieve business objectives.
Provide on-site support for pre-job work and assist technicians with longer jobs.
Manage both the service/maintenance and installation departments.
Qualifications:
Extensive experience in the HVAC industry.
Proven leadership and management skills.
Excellent communication, interpersonal, and customer service skills.
Strong problem-solving and decision-making abilities.
EPA Universal license is preferred.
What We Can Do for You:
Competitive Compensation: $92,000 base salary plus a 20-30% bonus potential (approximately $110,000 - $114,000 total earnings with bonus).
Benefits:
Standard medical insurance.
401k.
Company Vehicle: Company-provided vehicle.
Bi-weekly pay schedule.
Growth Potential: Join a growing company with ambitious expansion plans.
Supportive Environment: Benefit from a strong partnership with the Sales Manager and a collaborative team environment.