Granite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us!
Position Summary:
Granite Bank is seeking a Branch Manager for our Cold Spring location to lead our deposit operations, foster a customer-first environment, and ensure our team adheres to the core principles of the Granite Way. This leadership role is ideal for someone with 5-10 years of banking experience who thrives in managing day-to-day deposit operations and tackling customer challenges. The Branch Manager will be responsible for growing our deposit base, enhancing the customer experience, and leading a team that consistently meets performance standards.
Key Responsibilities:
Deposit Operations Oversight:
Ensure all deposit operations are executed efficiently and accurately, in compliance with Granite Bank policies and regulatory requirements.
Lead efforts to expand the branch's deposit base by identifying opportunities to retain and grow relationships with existing customers while attracting new ones.
Oversee cash management and balancing procedures to maintain operational excellence.
Customer Service and Issue Resolution:
Act as the point of escalation for customer issues, ensuring that concerns are addressed promptly and professionally, while upholding Granite Bank's commitment to exceptional service.
Provide hands-on support for front-line employees in resolving customer issues and promoting a positive customer experience.
Leadership and Staff Management:
Lead, develop, and mentor branch staff, ensuring alignment with Granite Bank's values, mission, and operational goals, specifically the Granite Way.
Conduct weekly team meetings to communicate goals, discuss performance, and provide coaching to improve staff effectiveness and customer service.
Hold team members accountable for meeting customer service and performance standards while ensuring a collaborative and supportive work environment.
Business Development and Deposit Gathering:
Drive deposit growth by building relationships within the community and with local businesses, ensuring that Granite Bank remains a market leader in deposit gathering.
Support initiatives to increase the branch's market share and contribute to the bank's overall growth and success.
Work closely with the marketing team and leadership to develop strategies to promote deposit products and services.
Operational Efficiency and Compliance:
Monitor day-to-day branch operations to ensure compliance with internal policies, industry standards, and regulatory requirements.
Identify areas for operational improvements, ensuring the branch operates with efficiency while providing a seamless customer experience.
Ensure the branch is secure, and that all safety and security procedures are followed.
Branch Performance and Reporting:
Track and review branch performance metrics, analyzing trends and results to ensure objectives are met.
Provide regular performance reports to senior management, offering insights and recommendations for improving branch operations, customer satisfaction, and deposit growth.
Consumer Lending
Act as the point of contact for branch consumer lending needs facilitating the loan process from application to closing.
Experience:
5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
Proven leadership experience managing a team, with the ability to develop talent and drive performance.
Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
Retail experience.
Consumer Lending experience preferred.
Skills:
Strong knowledge of deposit products, services, and banking regulations.
Exceptional leadership, communication, and interpersonal skills.
Ability to resolve problems, maintain operational excellence, and effectively manage customer interactions.
Strong analytical and problem-solving skills, with the ability to get into the details of operational challenges and find solutions.
Granite Bank is an Equal Opportunity Employer
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.