The Environmental, Health & Safety (EH&S) Business Unit Manager has the overall responsibility for the audit and certification programs under the EH&S Business Unit, inclusive of ISO 14001, ISO 45001, ISO 50001, and other bespoke programs. This role carries strategic, budget, personnel, business development, operational, accreditation, industry-facing, and client-related responsibilities. The Business Unit Manager is expected to collaborate and work with other NQA personnel and departments (e.g. Sales, Operations) to manage all aspects of the EH&S offerings at NQA, with particular emphasis on the growth and technical knowledge & management of the included programs (i.e., 14001, 45001, 50001).
Core Responsibilities:
Business Unit Growth • Strategy Development
o Market awareness and analysis
o Growth Initiative development in coordination with Sales Team
o Annual Budget input, planning, and deployment • Marketing and Sales direction and support in coordination with Business Development Team • Content Creation and Review in coordination with Marketing Team • Image / Reputation activities including industry committee work, articles & publications, public speaking events, conferences & tradeshow representation, etc. • Lead generation and quotation / proposal support with Sales Team • Regional sales support (capture); coordination with Sales Team
Technical Management • Responsible for overall scheme performance and continual improvement • Support of accreditation processes (e.g., ANAB, UKAS) in coordination with Accreditation Manager, Operations Staff and Auditors • Monitoring and participation in applicable industry bodies related to standards' development, oversight and related disciplines for input into NQA process requirements • Internal process/procedure development, implementation, maintenance, and improvement in accordance with accreditation requirements and industry expectations
o Coordination, training, competence of internal / external staff (e.g., sales, ops, auditors)
o Provision of training and assurance of competencies • Operations technical oversight
o Support of technical reviews of applications, audit reports and certificate decisions • Auditor recruitment, on-boarding, training, mentoring and support in coordination with Operations Staff
Direct Audit Activity • Conduct audits as assigned in accordance with quarterly /annual allocation (e.g., ISO 14001, ISO 45001, ISO 9001, ISO 50001)
Required Skills:
Technical understanding of EMS and OHS management system standards (e.g., ISO 14001, ISO 45001, ISO 50001, etc.)
Competence in understanding and suitably applying applicable legal and regulatory compliance obligations within the scope of EMS/OHS
Technical understanding of accreditation-related requirement and guidance documents (e.g., ISO 17021, ISO 17021-2, IAF MD 5, IAF MD 22, etc.)
Understanding of industry group and oversight / accreditation body requirements and expectations regarding third-party certification
Ability to develop strategies to grow existing product lines and develop new product lines
Ability to develop lead generation, knowledge sharing, and market reputational initiatives
Ability to provide technical training and support to Field Auditors, NQA Operational, and Business Development staff
Ability to build relationships and alliances, gather market intelligence, and translate these to Business Unit roles and responsibilities
Strong interpersonal skills (speaking and writing) and the ability to interface on executive, middle management, and line-levels
Must be comfortable working within a matrixed-reporting setting, be able to provide leadership, and work with minimal supervision
Detail-oriented, organized, and able to manage multiple tasks; customer-service focus
Significant travel expected
Qualifications Needed:
Bachelor's Degree or equivalent experience
Minimum of 5 years of applicable EMS/OHS workplace experience, EMS/OHS Implementation/Management, Compliance & Controls
Prior experience in sales, business development, business growth and/or strategy
Knowledge of ISO 9001, ISO 14001, ISO 45001, and/or ISO 50001