We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients.
We are working with a client in Chelmsford, MA looking to add a Customer Service Coordinator to their team. This is a direct hire, onsite position. If you are interested and match the specifications below, we'd love to talk to you!
Responsibilities:
Receive incoming calls from customers and potential customers
Resolve customer issues to proactively provide solutions
Gather information from customers and company personnel to help assist customers
Monitor email inbox and respond in a timely manner
Initiate new customer onboarding
Perform data entry in internal system to document calls and emails
Provide backup on other positions as needed
Qualifications:
2+ years of customer service experience in a non-retail environment
Ability to multitask and manage deadlines
Ability to work under pressure
Strong Microsoft Office Suite experience
Organization skills
Attention to detail
If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.