Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team's client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
Establish a returning client business by developing and maintaining long-lasting relationships.
Actively outreach to client base to strengthen relationship via email, phone call, and text messaging.
Utilize company selling culture and training tools to meet and exceed KPI expectations.
Remain coachable and open to feedback to continuously develop in your role.
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships.
Provide constant feedback and acknowledgments, with the goal of inspiring and motivating sales team.
Maintain organization, upkeep, and cleanliness of both the front and back of house.
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
Ensure the integrity of payroll and the payroll process.
Ensure that the sales floor is maintained and beautifully reflects the brand.
In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations.
Partner with entire team to execute open + close checklist, shipments, DOR's, and overall store standards.
Actively support Diversity, Equity, and Inclusion initiatives.
REQUIREMENTS:
Ability to wear face mask throughout shift to protect yourself and others around you.