The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. This is an in-person role that involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks.
Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service.
Duties:
Greet and assist walk-in clients in a friendly and professional manner.
Assist clients with completing applications accurately and efficiently.
Provide guidance and support to clients throughout the application process, ensuring they understand each step.
Answer questions related to application requirements and necessary documentation.
Assist clients by phone and email correspondence.
Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach.
Requirements:
Bachelor's degree preferred
Bilingual English/Spanish required
Willingness to assist diverse, international clientele of all backgrounds
Impressive writing and communication skills
Ability to multitask in a high-volume environment
Familiarity with Salesforce, Acrobat Pro, Microsoft Excel, a plus